IPTV service end-to-end fault diagnosis and location platform

Abstract

The invention discloses an end-to-end fault diagnosing and positioning platform of IPTV (Internet Protocol Television) business. The platform comprises a presentation layer, an application layer, a logic layer, a data layer, a collection layer and a system management layer, wherein the collection layer is used for collecting various data by using online or offline method and processing and integrating the collected data; the data layer is used for storing and managing various KPI (Key Performance Indicator) data; the logic layer is used for carrying out logic association and analysis processing on the original data; the application layer is used for constructing fault diagnosis and analysis through establishing a data association analysis model; the presentation layer is used for providing a service supporting interface; and the system management layer is used for managing system privilege, security and logs. The invention provides an end-to-end fault diagnosing and positioning platform of the IPTV business; and because the abnormity is actively found and the problem is handled through periodically inspecting quality situations of a terminal, a bearing network and a platform, the end-to-end fault diagnosing and positioning platform of the IPTV business disclosed by the invention has the advantages of rapidness in diagnosis, accuracy in positioning, active operation and the like; end-to-end business monitoring and prewarning are realized; the IPTV business operation capacity is increased; the processing efficiency is increased; and the processing period is reduced.

Description

technical field [0001] The invention relates to an IPTV service end-to-end fault diagnosis and positioning platform. Background technique [0002] With the reorganization of operators and the operation of all services, the situation of broadband monopoly operation has been broken, the homogeneity of networks of various operators is becoming more and more obvious, and the intensity of market competition has obviously intensified. The development has put forward higher requirements for the network. At present, the commonly used end-to-end fault diagnosis and location of IPTV services have the following shortcomings: [0003] (1) There is a lack of full-process end-to-end monitoring tools, and all aspects of IPTV are carried by broadband networks, but they are all "information islands"; [0004] (2) Lack of network early warning support tools, it is difficult to proactively find faults, and users can only rely on users to report faults. If a large number of users do not choose...

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Problems solved by technology

[0004] (2) Lack of network early warning support tools, it is difficult to proactively find faults, and users can only rely on users to report faults. If a large number of users do not choose to report faults, local problems will be difficult to expose;

[0005] (3) There is a lack of supporting means for fast and accurate fault location, making it difficult to quickly judge faults. The IPTV service chain is long and passes through many network nodes. To find faults, it is necessary to coordinate multiple functional departments such as terminals, bearer networks, and service platforms, and the process is complicated , the solution cycle is longer;

[0006] (4) Troubleshooting has a large workload and high difficulties, lacks monitoring, early warning, and testing support tools, and the troubleshooting is done manually, with a large workload, time-consuming troubleshooting, low troubleshooting efficiency, and a long troubleshooting cycle. The accuracy and timeliness of fault diagnosis and positioning depend on the skill level of the operator, and customer satisfaction is low;

[0007] (5) Without means of diagnosis and positioning, work orders can only be circulated among various departments, and orders cannot be dispatched accurately;

[0008] (6) Segmented diagnosis of network faults. Personnel in different positions use different tools. Existing tools have problems such as ambiguity and inaccuracy in broadband network fault diagnosis and positioning, and the correlation of fault detection is poor.

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