Method for realizing communication of enterprise switchboard

An implementation method, the technology of enterprise switchboard, applied in the field of mobile communication, can solve problems such as low efficiency, achieve the effect of reducing pressure and improving operation efficiency

Active Publication Date: 2012-04-25
杭州世导通讯有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0050] However, in the existing enterprise switchboard system, if the user wants to realize a certain switchboard service through the video menu, he needs to select the service function; the existing system user needs to operate according to the prompts of the me

Method used

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  • Method for realizing communication of enterprise switchboard
  • Method for realizing communication of enterprise switchboard
  • Method for realizing communication of enterprise switchboard

Examples

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Embodiment 1

[0070] The invention discloses a method for realizing communication of an enterprise switchboard. This embodiment is based on 3G calling. This method is extended on the RFC standard format, adding a new field add, from 32 to 127 bits, please refer to Table 4.

[0071] 0-7

8

9

10-15

16-31

32～127

event

E

R

volume

duration

add

[0072] Table 4 Extended RFC format table

[0073] When the call is established, the switchboard system will prompt the user whether to send personal information to the switchboard. This is like when you open the GPS software, its first prompt is whether to locate your current location. For example, these basic information include the user's mobile phone number, extension number, number attribution and so on. The basic information is represented by the add field in the extended RFC format in Table 4, and sent to the switchboard of the enterprise. With the above basic informat...

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Abstract

The invention discloses a method for realizing communication of an enterprise switchboard. The method comprises the following steps: DTMF (Dual-Tone Multi-Frequency) data formed into a data packet according to the set rule and format so that the data is sent in an extended RFC (Request for Comments) format; after a user and the switchboard establish connection, the data packet in the extended RFC format is sent to the switchboard through a client side, and then the switchboard receives the data packet in the extended RFC format and analyzes the data packet to obtain personal information of the user; a menu drive unit drives a menu to be automatically displayed on a display unit of the client side when the user dials the number of the switchboard, and then the user can select the needed functions according to the menu; the client side sets conversation information and operation information in the data packet in the extended RFC format sent to the switchboard; and the switchboard receives the data packet in the extended RFC format and analyzes the data packet to obtain the conversation information and the operation information so as to further perform subsequent operation according to the obtained information. The method disclosed by the invention has the beneficial effects that the standard RFC format is extended, and the personal information of the user, the conversation information and the operation information are set in the newly added field add, which can reduce pressure on a background server of the switchboard and improve the operating efficiency.

Description

technical field [0001] The invention belongs to the technical field of mobile communication, relates to a communication method, in particular to a method for realizing communication of an enterprise switchboard through in-band RFC2833 expansion. Background technique [0002] DTMF is Dual Tone Multi-Frequency, which is often used in the process of making calls in our daily life, such as dialing the user's extension number, entering the account number and password, etc. And how to realize transmitting DTMF becomes a technical problem in 3G telephone along with the extensive use of 3G telephone. [0003] Currently, there are generally two ways to transmit DTMF signals: in-band transmission and out-of-band transmission. [0004] Among them, the out-of-band transmission is mainly carried out by encapsulating DTMF messages into the protocol, for example, in the H323 protocol, DTMF can be transmitted through Q931 and H245. [0005] There are mainly two types of in-band transmissi...

Claims

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Application Information

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IPC IPC(8): H04Q3/00H04M3/42
Inventor 邱丽霞胡文杰范晨陈志坚张煜吴睿嘉
Owner 杭州世导通讯有限公司
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