A QoE-based quality of service monitoring method and system

Abstract

The invention discloses a quality of service monitoring method and system based on user experience (QOE). The method includes: establishing an index model of quality of service monitoring on a quality of service monitoring server; Performance indicators (KPI), and based on the established indicator model, perform service quality monitoring on the user terminal. Through the present invention, it is possible to monitor key information such as the service quality of the entire network, the current situation and change trend of system service capabilities, and improve the level of maintenance services.

Description

technical field [0001] The invention relates to the whole network service quality monitoring technology in the field of service quality management, in particular to a QOE-based service quality monitoring method and system. Background technique [0002] With the continuous advancement of the information communication technology (ICT, Information Communication Technology) process, more and more services are based on the bearer network, and there is no longer a linear relationship between the quality of the network and the quality of the service. How to monitor the service quality of the service It is the focus of current maintenance service quality issues. For operators, how to maintain the service level is the key to retaining users. Therefore, monitoring services from the perspective of users' service experience is the key to maintaining service levels. [0003] At present, few of the existing service management products involve monitoring methods from the perspective of us...

AI Technical Summary

Problems solved by technology

[0003] At present, few of the existing service management products involve monitoring methods from the perspective of user experience QOE (Quality of Experience), and none of them can monitor user experience intuitively. Some products that implement user experience monitoring only directly display the corresponding business The value of CEI (Customer Experience Indicators) is rarely reflected in monitoring, and has the following defects:

[0004] 1. There is a lack of performance and monitoring of the overall relationship of the indicator system, often overemphasizing QOE but ignoring the display of the indicator system that makes up QOE. However, maintenance personnel need to understand the root cause of the decline in QOE;

[0005] 2. The indicator system is not clear and cannot be maintained. From the perspective of users, the indicator system is constantly changing, so it should also support dynamic update and maintenance;

[0006] 3. Lack of trend analysis, so that users cannot know the change trend of service quality within a period of time, so that they cannot understand the change trend of business

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