Network wideband server supporting platform

Abstract

The invention discloses a network wideband server supporting platform, adopting a B / S framework and comprising a browser side, a server side and an internet, wherein the browser side is used for operation of terminal users, and submitting requests of the terminal users to the server side; the server side is used for responding the requests submitted by the browser side and processing the data, the browser side and the server side carries out data transmission through internet, the types of the terminal users of the browser comprise a web service administrator, a co-operative corporation coordinator and co-operative corporation constructors. The browser side is an interface for direct operation of the terminal users, different user permissions are allocated according to different work demands, and different user permissions correspond to different user interfaces. The working process and the working quality of a wideband service business are effectively monitored, so that a client feels who is much accounted, considerate and serviced; and management remote operation, real-time operation and digitization of a cooperation company by a wideband service provider are realized.

Description

technical field [0001] The invention relates to the field of network services, in particular to a network broadband service support platform. Background technique [0002] At present, my country's broadband market is far from being saturated. In the next few years, my country's broadband users will continue to grow rapidly. With the increase in the number of broadband users, it is foreseeable that the workload of customer service personnel, broadband installation personnel, and broadband line maintenance personnel will increase accordingly, which will inevitably lead to the situation that customers are not satisfied with the services provided by service personnel. Broadband service providers want to avoid this kind of situation, which involves data management and quality of service supervision. [0003] Service quality and customer satisfaction have always been the most important links for broadband service providers. However, a complete management system has not been estab...

AI Technical Summary

Problems solved by technology

[0003] Service quality and customer satisfaction have always been the most important links for broadband service providers. However, a complete management system has not been established for the data management and service quality supervision of broadband services after terminal construction and activation. , Inspection and troubleshooting results cannot be fed back to the background in a timely manner; construction personnel cannot submit information such as activation data, customer information, and status after terminal installation and commissioning to the background for unified management in a timely manner after the construction at the customer site is completed, which is not conducive to In the future, it will be more efficient to deal with customer feedback, complaints, etc., and it will be difficult to effectively improve customer service quality

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