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Scheduling method of queuing processing system and queuing machine for prediction of service processing time

A technology of business processing and processing system, which is applied in the field of queuing processing system and queuing machine dispatching for estimating business processing time, which can solve problems such as difficult to predict the length of waiting time, the inability to estimate the processing time of each business, and the overdue invalidation of the number taken. , to achieve the effect of reducing the average waiting time

Inactive Publication Date: 2012-11-14
NANJING UNIV OF INFORMATION SCI & TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Overall, the average wait time for all customers is longer
[0006] (2) The processing time is not estimated for the type of customer business
The current queuing machine system usually cannot estimate the processing time of each business, making it difficult for customers to predict the length of waiting time after taking the number
When customers expect to wait for a long time, they often choose to leave the service hall to deal with other tasks during this time period, which will cause the number to be expired after the expiration date
The application number is 200710027670.2, and the invention patent application named "An Intelligent Queuing and Calling System" predicts the waiting time of customers based on the method of queuing theory, but does not further optimize its prediction algorithm for the type of customer business

Method used

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  • Scheduling method of queuing processing system and queuing machine for prediction of service processing time
  • Scheduling method of queuing processing system and queuing machine for prediction of service processing time
  • Scheduling method of queuing processing system and queuing machine for prediction of service processing time

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specific Embodiment

[0077] Specific embodiments Unit financial service queuing and calling system

[0078] There are often queues in the financial reimbursement hall of large-scale units during the peak reimbursement period. Some customers have accumulated a lot of various documents, and it takes an hour or more for the staff at the audit window to complete the business of a customer. At the same time, there are still some customers who handle relatively simple business, which may only take a few minutes to handle. If the traditional queuing and calling scheme is adopted, it often happens that in order to handle a business that can be completed in five minutes, you have to queue for several hours.

[0079] This embodiment provides a queuing processing system for estimating business processing time, figure 1 It is a schematic structural diagram of the queuing processing system of this embodiment. Such as figure 1 As shown, the system mainly includes: a queuing device 1 , a network connection de...

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Abstract

The invention discloses a scheduling method of a queuing processing system and a queuing machine for prediction of service processing time. The scheduling method comprises the following steps of: establishing a service processing time consumption database, calling service processing time consumption history for prediction of waiting time required for service handling, and optimizing a service processing queuing sequence and the distribution of a queue, thereby providing a reference for the waiting time for service handling of a client, achieving the purpose of reducing the average waiting time of the client and improving the service processing efficiency.

Description

[0001] technical field [0002] The invention relates to a queuing processing system and a scheduling method thereof, in particular to a queuing processing system and a queuing machine scheduling method for estimating business processing time. Background technique [0003] In daily work and life, queuing is a very common phenomenon when handling business. At present, the service halls of various industries such as banking, telecommunications, hospitals, and government affairs are generally equipped with queuing machine systems. That is, after the customer arrives at the service hall, he first takes a number slip from the queuing machine. At the same time, the queuing machine will send the number to the queuing queue and related counters, and the staff will call the number according to the sequence of the numbers and handle customer business in turn. After using the queuing machine system, customers can rest in the rest area while waiting, without having to wait in fron...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00
Inventor 高超杨乐
Owner NANJING UNIV OF INFORMATION SCI & TECH
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