Intelligent mobile terminal electronic guarantee system and method based on same

Abstract

The invention discloses an intelligent mobile terminal electronic guarantee system and a method based on the same. The system comprises a client, a hardware terminal, a cloud server and a mobile intelligent terminal. A 3rd-generation (3G) technology, bar codes, an instant messaging technology, a cloud technology and a mobile Internet technology are comprehensively used, customer guarantee identity authentication is placed forwards from afterwards, prior after-sale service processes and service organization modes can be replaced, customer after-sale service requests can be responded immediately, and immediate interactive information feedbacks are provided for product services in a whole course; and simultaneously, users can participate in and know about the service whole process immediately, and self service is achieved so that good service experience is obtained, and paperless services can be achieved to protect the environment.

Description

Technical field: [0001] The invention belongs to the field of electronic communication, and in particular relates to an electronic warranty system for an intelligent mobile terminal. Background technique: [0002] Current Electronic Product Warranty Service Model [0003] National retail commercial enterprises implement the three guarantees of "repair, replacement and refund" for the products they sell, and the regulations on mobile phones and PADs in the "Regulations on Responsibility for Repair, Replacement and Return of Mobile Phone Commodities" promulgated and implemented on November 15, 2001 and other intelligent mobile terminal electronic product warranty regulations, the relevant electronic product warranty shall meet the following requirements: [0004] When selling, 1. Open the box for inspection, correct debugging, and hand over the mobile phone products to consumers; 2. Check the host body number (IMEI serial number) of the mobile phone, the network access mark, ...

AI Technical Summary

Problems solved by technology

Under the current service mode, customers must provide invoices and paper warranty certificates before they can enjoy the corresponding three-guarantee service. However, in real life, customers cannot carry warranty certificates with them due to loss of invoices and warranty certificates, business trips, or special marketing models of sellers. When product invoices are provided (such as telecom operators' rental business, or group customers' unified purchase), it is difficult to effectively protect consumers' warranty rights; at the same time, with the current warranty model, after-sales service companies cannot provide targeted value-added services according to customer conditions: Such as door-to-door service and mobile service, thus forming obstacles to the development of such services with actual needs of customers; under the current service mode, customers cannot communicate with service providers in real time, and cannot keep abreast of service progress and service dynamics, resulting in poor service perception and even service disputes and contradiction

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