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Automatic call testing system and method of voice special line

An automatic dial-testing and voice technology, applied in wireless communication, electrical components, etc., can solve problems such as poor data accuracy and reliability, inability to locate problems, and occupy a lot of channel resources, so as to reduce operating costs and manufacturing costs, improve The effect of dial test efficiency and improvement of dial test quality

Active Publication Date: 2013-04-03
GUANGDONG TELECOM ENG
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The existing manual testing method is not only labor-intensive, but also very inefficient and difficult to count, and has the following disadvantages:
[0006] 3. Large randomness, poor data accuracy and reliability;
[0007] 4. It is difficult to combine with other technical means, and it is impossible to locate the problem;
[0008] 5. Statistics are difficult, feedback time is long, and it is difficult to quickly respond to test results
[0009] In the current dial-up test system, for voice testing, local audio files are often sent to the dial-up test terminal, the dial-up test terminal records, and then the dial-up test terminal returns the recording to the test system for comparison and analysis, but this method Obviously, it has a great impact on the test results. For example: the recording effect of the recording device of the dial-up test terminal is not ideal, resulting in a large difference between the recording file and the local audio file, which affects the test results; More time will take up more channel resources; and the probability of encountering channel exceptions in the process of sending local audio files will increase as the time for sending audio files increases, which will also affect the efficiency and quality of dial-up testing

Method used

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  • Automatic call testing system and method of voice special line
  • Automatic call testing system and method of voice special line
  • Automatic call testing system and method of voice special line

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0033] An embodiment of the present invention provides an automatic dial-up testing system for a dedicated voice line, such as figure 1 As shown, it includes: a server control module and a dial test terminal, the server control module includes a central processing unit, a communication unit, a display unit and a dial test unit; the central processing unit is used to control the communication unit, the display unit and the dial test unit; The communication unit is used to receive instructions from the central processing unit to establish communication with the dial test terminal; the display unit is used to receive instructions from the central processing unit to display information results; the dial test unit is used to store customer information; the dial test terminal includes A storage unit for storing local audio files, an information transceiving unit for establishing communication with the communication unit of the server control module, and a controller for controlling t...

Embodiment 2

[0039] The embodiment of the present invention provides a method for automatic dialing and testing of a dedicated voice line based on the automatic dialing and testing system in Embodiment 1 above, such as figure 2 shown, including the following steps.

[0040]Step 101: Obtain the dial test task information in the dial test unit, the dial test task information includes customer name, customer number and task type.

[0041] In this step, the task type of the dial test task information is divided into a voice dial test task and a non-voice dial test task; as a preferred method, the dial test task information can also include customer level and device type; the system can perform different tasks according to the customer level Dial test tasks, for example, high-level customers can directly assign voice dial test tasks, and low-level users can directly assign non-voice dial test tasks; the level setting for customers is set by the operator according to business data, so that It ...

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Abstract

The invention discloses an automatic call testing system and method of a voice special line. The automatic call testing system of the voice special line comprises a server control module and a call testing terminal. The call testing method of the voice special line includes obtaining call testing task information in a call testing unit; initializing a communication unit; carrying out the call testing task or the non-voice call testing task according to the call testing task information in a calling access turn-on state and only transmitting broadcasting signals to trigger the call testing terminal to play an audio files during the voice testing process and judging whether the calling is overtime or not when the calling access is in a turn-off state and creating the overtime record. Compared with the prior art, the automatic call testing method is provided with a voice call testing mode and a non-voice call testing mode, improves the flexibility of the call testing, increases the call drop rate and call completing rate statistics and obtains a comprehensive call testing result. The tester can choose the non-voice call testing when the tester is busy to improve the call testing efficiency and choose voice call testing when the tester is not busy to guarantee the call testing quality of a high-level client.

Description

technical field [0001] The invention relates to the technical field of communication testing, in particular to a system and method for automatic dialing and testing of dedicated voice lines. Background technique [0002] With the continuous development of wireless network technology and the popularization of network construction, customers' requirements for the overall voice service quality of the network continue to increase. It can be said that the call connection rate and voice quality directly affect the user's choice of operators. Therefore, according to the requirements of mobile communication network service quality, establishing a set of objective evaluation system for voice quality and call test to better quantitatively analyze and evaluate the network voice service quality will gradually become an important part of the network construction process for mobile network operators. key issues that must be considered. [0003] Dial-up test is a basic method commonly use...

Claims

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Application Information

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IPC IPC(8): H04W24/00
Inventor 曾维仲田冬罗武强吴淦浩孙华炎范秋阳
Owner GUANGDONG TELECOM ENG