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Telephone automatic switching system and switching method thereof

A technology of automatic transfer and telephone transfer, which is applied in the direction of special services for subscribers, etc., can solve the problems of automatic transfer of calls in time, and achieve the effect of automatic transfer of calls

Active Publication Date: 2013-10-30
BEIJING ITSYNC TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, the main purpose of the present invention is to provide a telephone automatic transfer system and transfer method based on personnel positioning, which can automatically transfer the call to the nearest telephone extension from the personnel in combination with the personnel location given by the personnel. Can solve the problem in the prior art that the call cannot be automatically transferred in time

Method used

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  • Telephone automatic switching system and switching method thereof
  • Telephone automatic switching system and switching method thereof
  • Telephone automatic switching system and switching method thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0018] figure 1 Shows a schematic structural diagram of a telephone transfer system according to Embodiment 1 of the present invention, the system includes: the system assigns a transfer number to each person, a personnel location module 10, a telephone transfer module 20, a program-controlled telephone exchange 30 and multiple telephone extension 40, where:

[0019] Described multiple telephone extensions 40, each telephone extension 40 is assigned an extension number;

[0020] The program-controlled telephone exchange 30 is connected with the telephone switching module 20 and the plurality of telephone extensions 40, and is used for connecting calls between users;

[0021] The personnel positioning module 10 is connected with the telephone transfer module 20, and is used for determining the position of the personnel;

[0022] Telephone transfer module 20 is connected with program-controlled telephone exchange 30 and personnel positioning module 10, after detecting that use...

Embodiment 2

[0025] In order to realize the determination of the location of the person and the answering of the person after the call is transferred by the call transfer module, such as figure 2 As shown, the personnel positioning module 10 in Embodiment 1 may further include: a wireless positioning identification card 102 and a plurality of wireless identification modules 104, the specific process is: the wireless positioning identification card 102 is equipped on each person, and the plurality of wireless identification modules The attenuation situation of the transmitted signal between the module 104 and the described location identification card 102 determines the position of the person; the telephone transfer module 20 may further include: a detection unit 202, a search unit 204 and a transfer unit 206, and the specific process is, The telephone transfer module 20, after detecting that the user calls the transfer number from the program-controlled telephone exchange 30, inquires the ...

Embodiment 3

[0027] In embodiments one and two, the system can also assign a ringing tone for each person, so that when the telephone transfer module is transferred to the nearest extension 40 from the person, the person's ringing tone is used, and the telephone The personnel near the extension 40 can distinguish the phone that is calling themselves according to the ringing tone of the phone and answer it.

[0028] Specifically, for example, the transfer number assigned by the system to employee A is 8000, and the assigned ring tone is "coffee after the rain". When the user calls the transfer number 8000 of employee A, the personnel positioning module 10 will The attenuation situation of the signal transmitted between the identification module 104 and the positioning identification card 102 equipped by employee A determines the position of employee A; After the number 8000, inquire about the position of the employee A corresponding to the forwarding number 8000 of the call to the personnel...

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Abstract

The invention discloses a telephone automatic switching system and a switching method thereof. The telephone automatic switching system comprises a plurality of extension telephones, a stored program controlled telephone switcher, a telephone switching module and a personnel locating module. The system assigns a switching number and ringing sound to each person and assigns an extension telephone number to each extension telephone. The stored program controlled telephone switcher is used for interconnection of conversation between users. The personnel locating module is used for judging the positions of personnel. The telephone switching module is used for detecting a user calling switching number in the stored program controlled telephone switcher and then searching the positions of a person corresponding to the called switching number from the personnel locating module and switching the call to an extension telephone closest to the person through the stored program controlled telephone switcher, and meanwhile the ringing sound of the person is used, and the person near the extension telephone can judge the call for himself and answer the call according to the telephone ringing sound. According to the telephone automatic switching system, personnel wanted can be found at any time in any place quickly and timely.

Description

technical field [0001] The present invention relates to the field of telephone communication, more specifically, to an automatic telephone transfer system and a transfer method thereof. Background technique [0002] With the development of communication technology today, telephones and even mobile phones have become quite popular, and have penetrated into people's daily life and work, bringing great convenience to people, and even many people can no longer leave their mobile phones. Although modern communication technology brings great convenience to people, there are still some deficiencies in some aspects. Now many enterprises will install intelligent program-controlled telephone exchanges, and each employee's workstation will be equipped with an extension, and each extension corresponds to an extension number. When a call is made to an employee, it is usually automatically or manually transferred to the extension corresponding to the employee for answering. However, som...

Claims

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Application Information

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IPC IPC(8): H04M3/54H04M3/42
Inventor 张斌李晓宁许红昆杜美曼
Owner BEIJING ITSYNC TECH
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