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Communication system and method in the logistics process

A communication system and communication method technology, applied in the field of communication systems in the express delivery process, can solve the problems of illegal reselling, easy leakage of recipient information, and high error rate, and achieve the effect of reducing the error rate

Inactive Publication Date: 2013-12-18
章玺
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

There are problems with this method, the recipient information is easily leaked or even illegally resold, the efficiency of customer service personnel is low, and the error rate is high

Method used

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  • Communication system and method in the logistics process

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Embodiment Construction

[0010] Attached below figure 1 The present invention is described in detail.

[0011] figure 1 It shows a communication system in the process of express delivery in the present invention, including goods with a delivery note, a handset 2, a server 1, and a computer 3. There is a barcode on the delivery note, and the handset 2 and the server 1 are connected through a 3G network , software is installed in the handset 2, by running the software of the handset 2, you can directly make a call or send a text message to the recipient or sender, without displaying the recipient or sender’s mobile phone number, and you don’t need to manually input the mobile phone number. After the handheld 2 scans the barcode, the background program obtains the recipient or sender's mobile phone number from the server 1. The computer 3 and the server 1 are connected through the Internet. The computer 3 uses the background program to obtain the mobile phone number of the recipient or sender from t...

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PUM

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Abstract

The invention relates to a communication system and method in the logistics process, in particular to the express industry. The system comprises goods with logistics receipts, a mobile terminal and a server, wherein bar codes are arranged on the logistics receipts, the mobile terminal and the server are connected through a wireless network, software is installed in the mobile terminal, communication is directly performed through the software on the mobile terminal, a communication mode is not displayed, and contact information does not need to be input manually. After the bar codes are scanned by the mobile terminal, the communication mode is obtained from the bar codes by using a background program. After the bar codes are scanned by the mobile terminal, the background program obtains the communication mode from the server. The system further comprises a computer connected with the server through the network. After the computer obtains the communication mode from the server or the bar codes, the communication mode is not directly displayed, and the software is directly operated to perform contact. According to the communication system in the logistics process, communication is directly performed by operating the software, the contact information does not need to be input manually, and the communication mode is not displayed. The software is operated on the mobile terminal or in the computer.

Description

technical field [0001] The invention relates to a communication system and method in the logistics process, in particular to a communication system and method in the express delivery process. Background technique [0002] In the current technology, in the logistics process, the dispatcher calls or sends a text message to contact the recipient according to the phone number on the face sheet. The problem with this method is that the recipient’s communication method information is easily leaked or even illegally resold, the efficiency of the dispatcher is low, and the error rate is high. During the logistics process, the customer service personnel make calls or send text messages to contact the recipient according to the phone number on the face sheet or in the server database. The problem with this method is that the recipient information is easily leaked or even illegally resold, the efficiency of customer service personnel is low, and the error rate is high. Contents of t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/08G06Q50/28
Inventor 章玺
Owner 章玺