Supercharge Your Innovation With Domain-Expert AI Agents!

Method and apparatus for mobile seat call distribution

An allocation method and seat technology, applied in the communication field, can solve problems such as real-time processing and difficult seat service requests, and achieve the effect of improving timely processing

Active Publication Date: 2014-01-22
ZTE CORP
View PDF5 Cites 12 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The present invention provides a method and device for assigning calls to mobile agents to at least solve the technical problem in the prior art that it is difficult to process agent service requests in real time due to the fact that some agents are not always in the state of accessing the call center system

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method and apparatus for mobile seat call distribution
  • Method and apparatus for mobile seat call distribution
  • Method and apparatus for mobile seat call distribution

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0029] Hereinafter, the present invention will be described in detail with reference to the drawings and examples. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0030] This embodiment provides a preferred mobile agent call distribution method, such as figure 1 shown, including the following steps:

[0031] Step S102: receiving a message for requesting to acquire agent service;

[0032] Step S104: After determining that there is no idle online agent, select an agent from the non-online agents as an agent providing agent service;

[0033] Step S106: Send a notification message to the mobile terminal corresponding to the selected agent, wherein the notification message is used to notify the agent to access the call center system through the mobile terminal to provide agent service.

[0034] In this preferred embodiment, after receiving the message of the age...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a method and apparatus for mobile seat call distribution. The method comprises the following steps: receiving a message for making a request of seat service obtaining; and sending a notification message for notifying a seat to connect a call center system by a mobile terminal to the mobile terminal corresponding to the seat. According to the invention, a technical problem that real-time processing can not be carried out on a seat service request easily for a mobile seat not in a real-time and on-line state in the prior art can be solved, thereby realizing technical effects of improvement of timely processing of seat service requests and enhancement of flexibility of seat distribution.

Description

technical field [0001] The invention relates to the communication field, in particular to a method and device for allocating mobile agent calls. Background technique [0002] An agent is an important device in a call center (or customer service center) and an interactive operation interface for business representatives to serve users. [0003] With the increase of mobile network (3G, 4G, etc.) bandwidth and the enhancement of mobile smart terminal (smart phone, PAD, etc.) It provides network and terminal foundation; with the development of social network, call center integrates the concept of social network, everyone can become a service representative and provide personalized service, which puts forward the objective demand of society for the development of mobile agent. [0004] In related technologies, the realization of the mobile agent includes two ways: 1) the mobile agent based on the client application program and 2) the mobile agent based on the WEB. Among them, t...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): H04M3/523
CPCH04M3/523H04M3/5125H04M2203/402H04M2203/6018H04M2203/651H04W4/16H04M3/5175H04M3/5233
Inventor 李伟华
Owner ZTE CORP
Features
  • R&D
  • Intellectual Property
  • Life Sciences
  • Materials
  • Tech Scout
Why Patsnap Eureka
  • Unparalleled Data Quality
  • Higher Quality Content
  • 60% Fewer Hallucinations
Social media
Patsnap Eureka Blog
Learn More

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2025 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com