Abnormal event reporting, processing method, device, base station and management server

Abstract

The invention discloses an anomalous event reporting and processing method and device, a base station and a management server. When it is determined that an anomalous event occurs in user equipment, the information of the anomalous event of the user equipment and the position information of the user equipment are reported to the management server at the same time, the management server obtains the occurrence frequency of the anomalous event and the specific position of the anomalous event occurrence, information for displaying the occurrence position of the anomalous event is generated, and therefore the working efficiency of detecting and processing the anomalous event is improved, and manpower and material resources are saved. The reporting method comprises the steps that when it is determined that the anomalous event occurs in the user equipment, the position information of the user equipment is obtained, the statistics information corresponding to the user equipment is generated and comprises the corresponding relation of the anomalous event information of the user equipment and the position information of the user equipment, and the corresponding statistics information corresponding to the user equipment is reported to the management server.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to an abnormal event reporting and processing method, device, base station and management server. Background technique [0002] At present, mobile communication has become the main means of communication for people. With the rapid increase in the number of mobile users, the complexity and flexibility of mobile service types, and the interconnection and intercommunication between the networks of various operators, the scale of mobile communication networks As the network and structure continue to expand, operators are constantly optimizing the wireless communication network, so as to maintain good performance of the wireless communication network and bring good user experience. [0003] Wireless communication technology has been developed to the fourth generation of wireless communication technology, and network optimization has formed a relatively complete optimizatio...

AI Technical Summary

Problems solved by technology

[0011] However, when the network is put into commercial use, the optimization of most areas has been completed, and the optimization goal is no longer focused on roads, but mainly on areas that affect user experience.

At this time, the traditional traffic statistics method mostly collects data in the unit of the cell. When it is found from the traffic statistics data that the main KPI performance of the wireless communication network is not good, and it is hoped to analyze and locate the specific reasons, it can only reach the cellular The extent of the cell, that is, only know the poor KPI index of a certain cell or a few cells, but cannot determine the exact location of the poor KPI index, which makes optimization analysis difficult

For example, taking dense urban areas of large and medium-sized cities as an example, the distance between wireless base stations is about 300-400 meters, and the coverage area of ​​a cell is 70,000-130,000 square meters. The rate is very high, indicating that some areas have poor coverage network performance, but the specific location with high incidence of dropped calls cannot be obtained from the traffic statistics

[0012] There are also big problems in the traditional road test method for data collection. Specifically, not all areas covered by Fengwo Community can be used for road tests, and some areas are inaccessible, such as: military areas, party and government areas, etc. Institutions, some schools, some enterprises; some areas are not open to traffic, for example: residential areas, if walking road test, the efficiency is extremely low

More importantly, now that the wireless communication network has entered the era of third / fourth generation mobile communication technology, most of the traffic comes from indoors. For example, in residential areas, few residents allow optimization personnel to enter the room for testing. Second, there are many buildings. Even if only some areas are tested, it is difficult to complete. Therefore, most business areas cannot be tested by road testing. data collection

[0013] In the prior art, attempts are made to solve the problem of not being able to obtain specific locations with poor network performance by allowing user equipment to report location information, for example: Measurement Report (Measurement Report, MR), Minimization of Drive Test (Minimization of Drive Test, MDT) ) and other technologies, but such methods have the following difficulties: First, not all user equipment supports Global Positioning System (GPS) position reporting; secondly, based on privacy and security considerations, many users will prohibit user equipment from automatically Report the current location, or only allow certain software to use location services, most of which are third-party software, and will not provide operators with location information of user devices

However, if operators force user devices with positioning functions to report location information, they will be suspected of collecting user information and face legal risks.

[0014] Therefore, when the network enters the stage of commercial use, more accurate optimization work mainly depends on user complaints, but when the operator receives user complaints, the user experience has been affected, and it takes a long time for the user complaints to be processed by the operator. Delay will seriously affect the reputation of operators and cause conflicts between users and operators

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