Software exception handling method and device

Abstract

The invention discloses a software exception handling method. The software exception handling method includes that monitoring data, which are reported by a terminal device, of a key point in allusion to a software are received; the monitoring data include whether exception of the key point of the software occurs or not; the monitoring data are statistically calculated; whether the monitoring data meet preset conditions or not is determined according to a statistical result; if the monitoring data meet the preset conditions, corresponding handling is performed according to set rules. The invention further discloses a software exception handling device and a server-side. By means of the software exception handling method and device and the server-side, operation conditions of softwares which operate on different terminal devices can be monitored from a global perspective, and software exception discovering and handling efficiency can be improved.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a software exception processing method and equipment. Background technique [0002] With the rapid development of Internet technology, the Internet has gradually become an indispensable part of people's work and life. But at the same time, the network application environment has become increasingly complex. In the process of using the Internet, people are threatened by computer viruses, Trojan horses and other network attacks, which lead to abnormal software used by users. Make it difficult for users to prevent. [0003] In the prior art, for software abnormalities, the user who belongs to the terminal device where the software abnormality occurs usually reinstalls the software or uses the repair program that comes with the software to repair it, that is, the discovery and handling of software abnormalities are limited to individuals. It is impossible to monitor the operat...

AI Technical Summary

Problems solved by technology

But at the same time, the network application environment has become increasingly complex. In the process of using the Internet, people are threatened by computer viruses, Trojan horses and other network attacks, which lead to abnormal software used by users. Make it difficult for users to prevent

[0003] In the prior art, for software abnormalities, the user who belongs to the terminal device where the software abnormality occurs usually reinstalls the software or uses the repair program that comes with the software to repair it, that is, the discovery and handling of software abnormalities are limited to individuals. It is impossible to monitor the software running on different terminal devices from a global perspective, and to detect software abnormalities in time

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