Air conditioner after-sale failure data processing method and system
A technology of fault data and processing methods, applied in the field of data processing, can solve the problems of large workload of manual statistics and inability to meet fault types, and achieve the effect of meeting the needs of fault types
Inactive Publication Date: 2015-02-18
GREE ELECTRIC APPLIANCES INC
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Problems solved by technology
However, with the popularization of multi-connected central air conditioners, there are more and more after-sales fault data of air conditioners, which leads to an increasing workload of manual statistics. Increased demand for fault types
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[0038] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0039] The embodiment of the present invention discloses a processing method and system for after-sales fault data of an air conditioner, so as to realize detailed classification of after-sales faults of an air conditioner and meet the demands of increasing types of faults.
[0040] see figure 1 , a flow chart of a method for processing after-sales fault data of an air conditioner disclosed in an embodiment of the present invention, including steps:
[0041] ...
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The invention discloses an air conditioner after-sale failure data processing method and system. The method comprises the steps of removing noise data and invalid data in original air conditioner after-sale failure data to obtain air conditioner after-sale failure data, then retrieving failure data relevant to air conditioner failure types to be analyzed, dividing the failure data into multiple data groups according to the specific failure types contained in the failure data, wherein each data group only contains one specific failure type of failure data. It can be seen that detailed air conditioner after-sale failure classification is achieved through layer-by-layer division conducted on the air conditioner after-sale failure data, accordingly the common characteristics of a certain type of air conditioner after-sale failures can be conveniently found, association of the air conditioner after-sale failure data can be found, further a basis is provided for solution of the air conditioner after-sale failure problem, and the demands for increasing failure types are met.
Description
technical field [0001] The invention relates to the technical field of data processing, and more specifically, to a processing method and system for after-sales fault data of an air conditioner. Background technique [0002] Multi-connected central air conditioner is a type of central air conditioner for users, commonly known as "one-to-many", which means that one outdoor unit is connected to two or more indoor units through piping. A primary refrigerant air conditioning system in the form of direct evaporative heat exchange. [0003] With the development of the economy, the application of multi-connected central air conditioners is becoming more and more extensive. When the multi-connected central air conditioner has an after-sales fault, for simple and common faults, users can solve them by themselves according to the pre-stored solutions in the multi-connected centralized controller, but for some complex and uncommon faults, after-sales personnel need to be responsible ...
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IPC IPC(8): G06Q30/00
Inventor 刘泉洲苏玉海金国华贺小林肖焕明杨都
Owner GREE ELECTRIC APPLIANCES INC