Response method and system for online Q&A service

Abstract

The invention discloses a response method for on-line Q&A service. The method comprises the following steps: a query information structuralizing step of acquiring query information of a user and structuralizing the query information so as to acquire a structural representation model of the query information; a searching step of searching historic query information similar to the query information from the historic query information based on the structural representation model so as to acquire corresponding response information; and a response step of outputting the searched response information to the user. The invention further discloses a response system for the on-line Q&A service; the system comprises a query information structuralizing module, a searching module and a response module. Through the adoption of the method disclosed by the invention, the related response information of the query information proposed by the user can be automatically acquired in a faster and more accurate manner, the service efficiency and the service accuracy of a service system are greatly improved, and the user experience is improved.

Description

technical field [0001] The invention relates to the field of electronic information technology, in particular to a response method and system for online question-and-answer service. Background technique [0002] With the development of information technology, a large amount of data has been accumulated on the Internet. When people encounter problems, they are used to obtaining various information from the Internet to answer the problems they face. Online question-and-answer service is a service method frequently used by current users. Especially in the field of health, with the innovation of medical services, users are increasingly using online health question-and-answer services to solve their own health problems. [0003] In the prior art, the three methods in Table 1 are usually used to realize the online question answering service. [0004] [0005] Table 1 [0006] It can be seen from Table 1 that among the current three online question-and-answer service methods...

AI Technical Summary

Problems solved by technology

[0006] It can be seen from Table 1 that among the current three online question-and-answer service methods, only search engines can provide instant question-and-answer services, but search engines cannot directly provide answer information, and users need to screen and distinguish by themselves, so the quality of answer information is not guaranteed. ; The Q&A service based on the community can directly provide users with answer information, but because the professional background of the respondents is uneven, the quality of the answer information is not guaranteed, and the waiting time for the questioner is relatively long; the Q&A service based on experts can provide high Quality response information, but because there are relatively few experts, the waiting time will be very long, and the response information is usually relatively simple

[0007] Therefore, the current online question and answer service cannot achieve the desired service effect in terms of response information quality and response waiting time.

Especially in the online health question-and-answer service, the large amount of data accumulated in medical services has not been effectively utilized

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