Outgoing call detection method, device and system

Abstract

The invention provides an outbound call detection method, device and system, which initiates a call to a user and receives a call response message sent by the user. The call response message includes call information, and the call information includes a call transfer number and the number of call transfers this time; The security policy server sends an outbound security policy request message, and the outbound security policy request message includes the call forwarding number and the number of call forwarding times; the receiving security policy server sends an outbound security policy response message, and the outbound security policy response message includes the outbound security policy Policy; determine whether to make calls based on the call forwarding number according to the outbound call security policy. Realized the customer relationship management outbound call device, according to the obtained call forwarding number and the number of call forwarding times, conducts credit judgment on the call forwarding number when the user uses call forwarding, improves the accuracy of active outbound calls, thus avoiding unreliable The impact of call forwarding numbers on the efficiency of the proactive call flow.

Description

technical field [0001] The present invention relates to communication technology, in particular to an outbound call detection method, device and system. Background technique [0002] The contact center is a service organization composed of a group of service personnel. It usually uses computer communication technology to handle telephone inquiries from enterprises and customers. It is especially capable of handling a large number of incoming calls at the same time. It also has calling number display and can automatically allocate incoming calls. Handle it to someone with the appropriate skills and be able to record and store all incoming calls. A typical contact center that focuses on customer service can handle customers' information inquiries, consultations, complaints, etc., and at the same time conduct outbound services such as marketing, customer return visits, and satisfaction surveys. Usually the contact center contacts the customer through an active outbound call. ...

AI Technical Summary

Problems solved by technology

[0004] However, for active outbound calls, the existing technology cannot obtain relevant information of the calling user, resulting in reduced accuracy when setting corresponding call policies based on subsequent active call detection results

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