Field staff management method and system

A field staff and management method technology, applied in data processing applications, resources, computing, etc., can solve problems such as the inability to guarantee high-quality customer experience, the inability to determine the service provided by field staff customers, etc., to achieve high-quality services, improve scientificity, and improve management quality effect

Inactive Publication Date: 2015-12-23
SHANGHAI QINCANG INFORMATION SCI & TECHCO LTD
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  • Description
  • Claims
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Problems solved by technology

However, this method cannot determine whether the field staff arrives at the specified place at the specified time to provide services to the corresponding customers, that is, when the field staff has multiple customers, only the location information of the field staff is obtained and the customer's location information is ignored. It cannot effectively realize the assessment of the work quality of the external staff, let alone guarantee the high-quality experience of customers

Method used

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  • Field staff management method and system
  • Field staff management method and system
  • Field staff management method and system

Examples

Experimental program
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no. 1 example

[0028] see figure 1 , the present invention provides a field personnel management method, comprising:

[0029] Step S1: Obtain the GPS track of the field personnel and the GPS track of the customer respectively, such as Figure 2a , 2b As shown, the abscissa is the latitude, and the ordinate is the longitude (not shown), and each location point must record the current time information, for example, Figure 2a The shown "10:01" is one minute past ten, that is to say, each location point includes at least latitude and longitude coordinate information and time information passing through the location point. connected. It should be noted that the acquisition of the GPS track can be realized through GIS data acquisition equipment, or through software installed on smart mobile terminals (such as mobile phones, tablet computers, etc.) with GPS chips. These tools generally have the function of collecting time, longitude, latitude, altitude and many other information of the locatio...

no. 2 example

[0039] see Figure 4 The present invention provides a field personnel management system 1. Since its technical principle is substantially the same as that of the above-mentioned method embodiment, the technical features in the above-mentioned method embodiment can be applied to the above-mentioned system embodiment, and will not be repeated here. The system 1 includes: a GPS trajectory collection module 11 and a GPS information processing module 12 . GPS trajectory acquisition module 11 can be GIS data acquisition equipment, also can be carried on the software realization on the intelligent mobile terminal (as mobile phone, panel computer etc.) , and send it out. The GPS information processing module can be the CPU of the server or the SOC of the intelligent mobile terminal, or it can be implemented by software installed on it. Its function is to edit and process the received data in combination with software programming commands. The GPS trajectory acquisition module 11 sen...

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PUM

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Abstract

The present invention provides a field staff management method and a system. The method comprises a step of obtaining a field staff GPS track and a customer GPS track respectively, a step of combining the field staff GPS track and the customer GPS track to be a GPS combination image, a step of determining the intersection point of the field staff GPS track and the customer GPS track in the GPS combination image, a step of determining the center point of the intersection point and determining an area with the center point as the center of a circle and with a preset distance as a radius, and a step of respectively determining the times of entering and leaving the area of the field staff GPS track and the customer GPS track respectively. According to the field staff management method and the system, the position element of a customer is added into the management of the field staff, the working evaluation of the field staff by an enterprise is improved from the aspect of a customer experience, and the quality and rationality of the management are improved.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a field personnel management method and system. Background technique [0002] Due to the nature of their work, field personnel do not work in fixed office locations most of the time and are unsupervised, which brings great difficulties to enterprises in terms of management personnel. To solve such problems, some enterprises will obtain the location information of field personnel in real time so as to monitor their work. However, this method cannot determine whether the field staff arrives at the specified place at the specified time to provide services to the corresponding customers, that is, when the field staff has multiple customers, only the location information of the field staff is obtained and the customer's location information is ignored. It cannot effectively realize the assessment of the work quality of external staff, let alone guarantee the high-quality exper...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 李煊熠王志杰付桑笛马龙陈琛张娜胡丹胡淳佶
Owner SHANGHAI QINCANG INFORMATION SCI & TECHCO LTD
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