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Method and system for processing error prompt messages

A technology for prompting information and error prompting, which is applied in the field of communication, can solve problems such as errors and error prompting information that are difficult to have prompt information, and achieve an order of magnitude reduction effect

Inactive Publication Date: 2016-05-04
CHINA CONSTRUCTION BANK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In addition, at the current stage, the error message displayed to the user is usually only based on the pre-configured message, or only based on the error message generated by the back-end component
As a result, it is difficult for the final displayed error message to have the popular and friendly features of the pre-configured message, and at the same time to present the parameterized terminology of the back-end components to the customer

Method used

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  • Method and system for processing error prompt messages
  • Method and system for processing error prompt messages
  • Method and system for processing error prompt messages

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Embodiment Construction

[0031] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0032] figure 1 is a flow chart of a method for processing error prompt information according to an embodiment of the present invention. see figure 1 , the method includes:

[0033] S110: Receive an error code and receive a scene identifier.

[0034] In the embodiment of the present invention, for example, the error code can be received from the back-end component and the scene identifier can be received from the front-end channel (used to represent the scene of the current session, for example: current account transfer service, online utility bill payment service or purchase of precious metals business).

[0035] S120: Locating configuration prompt information corresponding to the received error code and the scene identifier, if the locat...

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Abstract

The invention provides a method and system for processing error prompt messages. The method comprises the following steps: receiving error codes and scene identifiers; positioning configuration prompt messages corresponding to the received error codes and scene identifiers; and if the positioning is successful, setting error prompt messages as the positioned configuration prompt messages. Through implementing the method and system provided by the invention, error prompt messages can be set on the basis of the error codes and the scene identifiers, so that the same error code can correspond to different error prompt messages and then the order of magnitude of the error codes is decreased.

Description

technical field [0001] The present invention relates to the communication field, and more specifically, to a method and system for processing error prompt information. Background technique [0002] At present, when the back-end component processes the transaction request of the front-end channel, it may report an error due to various technical reasons (such as hardware error reporting, database unavailability, etc.) or business (such as password error, card balance less than the transfer amount, etc.) , therefore, front-end channels need to display error messages to remind users. However, at the current stage, for the same error code generated by the back-end component, it can only correspond to the same error message in different error reporting scenarios. That is to say, if the front-end channel has n different error reporting scenarios and requires Each error reporting scenario displays different error messages, so the back-end component needs to add n error codes to cor...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/07G06F11/30
CPCG06F11/0775G06F11/3065
Inventor 肖拥斌方智刘继忠简志枰段练
Owner CHINA CONSTRUCTION BANK
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