Door-to-door pick-up service management method and device

Abstract

The invention discloses a door-to-door pick-up service management method and device. The method comprises the steps that a vehicle owner user carries out order placing operation; a bill receiver receives short message prompting for a new order; the order is assigned to an after-sales service consultant for following up; the after-sales service consultant calls the vehicle owner user after receiving the current order assignment, feeds the successfully-confirmed order to the order receiver, and a designated driver is designated; the after-sales service consultant inputs information of the current order to a door-to-door pick-up service management system of a vehicle maintenance service provider, and externally sends the current order to a third-party designated driver platform; the vehicle owner user and working personnel of the vehicle maintenance service provider check the position of the designated driver, the position of the vehicle and the processing progress of the working personnel in real time through the respective door-to-door pick-up service management systems; after maintenance work is completed, the vehicle owner user carries out payment at a mobile terminal of the vehicle owner user; rating is carried out after the vehicle is received. By means of the door-to-door pick-up service management method and device, manpower cost can be reduced, the waiting time of the vehicle owner user can be shortened, and the satisfaction degree of the vehicle owner user can be improved.

Description

technical field [0001] The invention relates to the field of vehicle service management, in particular to a method and device for door-to-door pick-up vehicle service management. Background technique [0002] In the modern fast-paced urban life, the problem often encountered by auto repair companies such as 4S shops and auto repair factories is that customers do not have time to come to the shop for maintenance or repairs. In the current situation where the rate of visits to stores and profit margins continue to decrease, it is becoming more and more important for auto repairers to seize more customer resources and increase the rate of customer visits to stores. [0003] Car maintenance companies have also tried to send their own staff to pick up the car from the car owner and user, and return it to the car owner after the maintenance or repair is completed. In the case of a large number of car owners and users, this will encounter a shortage of staff in the store. In parti...

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Problems solved by technology

[0003] Car maintenance companies have also tried to send their own staff to pick up the car from the car owner and user, and return it to the car owner after the maintenance or repair is completed. In the case of a large number of car owners and users, this will encounter a shortage of staff in the store. In particular, urban traffic congestion takes a lot of time, which will cause car owners and users to wait for a long time, and the labor cost of full-time pick-up and drop-off to the store is high. can't go down

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