Fuzzy comprehensive evaluation method-based bus passenger satisfaction evaluation method

Abstract

The invention discloses a fuzzy comprehensive evaluation method-based bus passenger satisfaction evaluation method and belongs to the technical field of public traffic control. The method comprises the steps of constructing a bus passenger satisfaction index system; calculating weight vectors of criterion layers and weight vectors of evaluation factor layers through an analytic hierarchy process; dividing satisfaction into L levels and performing value assignment; obtaining the satisfaction of bus passengers for evaluation factors; calculating a satisfaction evaluation matrix of each criterion; calculating the bus passenger satisfaction through a fuzzy comprehensive evaluation method; and establishing a coordinate system by taking the importance of the evaluation factors as horizontal coordinates and the satisfaction evaluation values of the evaluation factors as longitudinal coordinates, and obtaining bus system improvement schemes according to different quadrants in which different evaluation factors are located. According to the method, the more systematic evaluation index system is established; the influence of subjective factors on weights is reduced by applying the analytic hierarchy process; the satisfaction is quantized by applying the fuzzy comprehensive evaluation method; and the improvement measures are proposed through the quadrants in which the evaluation factors are located, so that single and one-sided evaluation of the evaluation factors is avoided.

Description

technical field [0001] The invention belongs to the technical field of public transportation control, and in particular relates to a method for evaluating public transportation passenger satisfaction based on a fuzzy comprehensive evaluation method. Background technique [0002] As an important urban infrastructure, urban public transport plays an important role in alleviating the pressure on the traffic system and improving traffic efficiency. With the continuous advancement of urbanization, the public transportation system is increasingly congested, and various problems continue to emerge. The transportation system of small and medium-sized cities in my country has been in a state of free development for a long time. It has the advantages of small road network scale, good coordination with the city, and low investment. However, there are also problems such as low service level, unreasonable network layout, high network density, Problems such as low repeatability and unreas...

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Problems solved by technology

Chen Qian et al. combined the existing reliability, satisfaction and other definitions to reflect the impact of bus operation stabi

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