Queuing appointment method and system based on window acceptance dynamic capacity

Abstract

The invention provides a queuing appointment method and system based on window acceptance dynamic capacity. The method comprises the steps of obtaining appointment requests of users; obtaining appointment information of the users according to the appointment requests of the users; obtaining field queuing flow of an acceptance hall in a current time period, through combination of the appointment information of the users, carrying out queuing appointment through an appointment dynamic adjusting method, generating appointment numbers and appointment order short message information, synchronizing the appointment information of the users to an online Internet hall and an offline queuing and calling system of the acceptance hall; obtaining service processing requests of the users in the acceptance hall according to the appointment numbers; and carrying out identity check according to the service processing requests, and after the check is carried out, processing the appointment sequences of the field queuing and Internet appointment queuing of the acceptance hall according to an appointment queuing rule, thereby finishing the service processing corresponding to the service processing requests. According to the method and the system, the online and offline integration of Internet appointment service is realized, the appointment queuing acceptance efficiency is optimized, the appointment queuing is managed orderly, and a guide and distribution purpose is realized.

Description

technical field [0001] The invention relates to the field of the Internet, in particular to the field of queuing reservation method and system based on window acceptance dynamic capacity. Background technique [0002] An important problem affecting the queuing service quality and customer satisfaction in the reception hall at present is that the queuing time for handling business is too long. The existing call queuing system only serves to maintain the queuing order of users, and cannot allow users to obtain information on the number of people queuing in the bank in advance, cannot guide users when to go to the lobby to handle business, and cannot reduce user waiting time. [0003] With the popularization and promotion of Internet + applications, the purely offline queuing system can no longer meet the on-site management function of Internet + queuing reservations, and even after being impacted by the traffic of online reservations, it affects the user's business perception ...

AI Technical Summary

Problems solved by technology

[0004] In the existing queuing system software, the actual business capacity and the flow of people in the reception hall are not considered, and the method of prioritizing appointments is simple and rough, which seriously affects the interests of users who queue up for on-site number picking in the reception hall, and also makes The general online queuing reservation method cannot really be applied to the offline queuing system; or the offline queuing system can be manually serviced to provide green channel processing for reservation users, which also brings about the separation of online and offline reservation systems, computer systems The status quo

[0005] Therefore, the defect in the prior art is that the integrated management of online and offline reservation queuing cannot be realized, resulting in low service acceptance rate and low user experience

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