Queuing appointment method and system based on window acceptance dynamic capacity

A dynamic and capacity-based technology, applied in reservation, data processing applications, inspection devices, etc., can solve the problems of not considering the business capacity and flow of people in the reception hall, low business acceptance rate, simple and rough, etc., and achieve optimized queuing acceptance efficiency , The effect of orderly management of appointment queuing

Active Publication Date: 2017-09-15
上海途悠信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the existing queuing system software, the actual business capacity and the flow of people in the reception hall are not considered, and the method of prioritizing appointments is simple and rough, which seriously affects the interests of users who queue up for on-site number picking in the reception hall, and also makes The general online queuing reservation method cannot really be applied to the offline queuing syst...

Method used

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  • Queuing appointment method and system based on window acceptance dynamic capacity
  • Queuing appointment method and system based on window acceptance dynamic capacity
  • Queuing appointment method and system based on window acceptance dynamic capacity

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Experimental program
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Embodiment 1

[0060] figure 1 It shows a flowchart of a queuing reservation method based on window acceptance dynamic capacity provided by an embodiment of the present invention; figure 1 As shown, a queuing reservation method based on window acceptance dynamic capacity provided in this embodiment includes:

[0061] Step S1, on the reservation interface, obtain the user's reservation request, the reservation request includes the selected reservation items;

[0062] Step S2, according to the user's reservation request, obtain the user's reservation information, the reservation information includes the reservation time, reservation requirements and the user's personal information;

[0063] Step S3: Obtain the on-site queuing traffic in the reception hall in the current time period, combine the user's reservation information, make a queuing reservation through the reservation dynamic adjustment method, generate a reservation number and reservation order SMS information, and synchronize the us...

Embodiment 2

[0143] Based on the queuing reservation method based on the window acceptance dynamic capacity provided in Embodiment 1, and the queuing reservation system 10 based on the window acceptance dynamic capacity, it is necessary to obtain the flow of people in the reception hall in real time, and calculate the flow of people in the reception hall through the flow of people in the reception hall. The number of places is accepted, and the flow is divided in combination with the online reservation situation. Therefore, the accuracy of the flow of people in the reception hall directly affects the accuracy of the number of places accepted, and further affects the stability of the method and system of the present invention. Based on this, this embodiment proposes A method for counting the flow of people is proposed to improve the accuracy of the monitoring of the flow of people in the reception hall. The specific scheme is as follows:

[0144] S1, collect video of the flow of people through...

Embodiment 3

[0175] Based on the queuing reservation method based on the window acceptance dynamic capacity provided in the first embodiment, the queuing reservation system 10 based on the window acceptance dynamic capacity, and the people flow statistics method in the second embodiment, the user can make an online reservation through the terminal interface , transmit relevant information such as reservation information to the background terminal of the corresponding reception hall, and perform reservation processing, including generating a reservation number and other processing; at the same time, users can also query a certain reception hall and a reservation corresponding to a processing item according to their own terminal The appointment situation of the user, and then choose the appointment location and time according to their actual time situation, which provides users with a better user experience. However, during the data update process of the background terminal in the reception h...

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PUM

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Abstract

The invention provides a queuing appointment method and system based on window acceptance dynamic capacity. The method comprises the steps of obtaining appointment requests of users; obtaining appointment information of the users according to the appointment requests of the users; obtaining field queuing flow of an acceptance hall in a current time period, through combination of the appointment information of the users, carrying out queuing appointment through an appointment dynamic adjusting method, generating appointment numbers and appointment order short message information, synchronizing the appointment information of the users to an online Internet hall and an offline queuing and calling system of the acceptance hall; obtaining service processing requests of the users in the acceptance hall according to the appointment numbers; and carrying out identity check according to the service processing requests, and after the check is carried out, processing the appointment sequences of the field queuing and Internet appointment queuing of the acceptance hall according to an appointment queuing rule, thereby finishing the service processing corresponding to the service processing requests. According to the method and the system, the online and offline integration of Internet appointment service is realized, the appointment queuing acceptance efficiency is optimized, the appointment queuing is managed orderly, and a guide and distribution purpose is realized.

Description

technical field [0001] The invention relates to the field of the Internet, in particular to the field of queuing reservation method and system based on window acceptance dynamic capacity. Background technique [0002] An important problem affecting the queuing service quality and customer satisfaction in the reception hall at present is that the queuing time for handling business is too long. The existing call queuing system only serves to maintain the queuing order of users, and cannot allow users to obtain information on the number of people queuing in the bank in advance, cannot guide users when to go to the lobby to handle business, and cannot reduce user waiting time. [0003] With the popularization and promotion of Internet + applications, the purely offline queuing system can no longer meet the on-site management function of Internet + queuing reservations, and even after being impacted by the traffic of online reservations, it affects the user's business perception ...

Claims

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Application Information

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IPC IPC(8): G06Q10/02G07C11/00
CPCG06Q10/02G07C11/00G07C2011/04
Inventor 刘小龙盛美琴蒋明辉王晓苏吕双勇袁丽萍孔晓然任国鹏阮仁乐
Owner 上海途悠信息科技有限公司
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