Incoming call information processing method and device
An information processing method and a technology of incoming call information, which are applied in the field of incoming call information processing methods and devices, can solve problems such as low processing efficiency, economic loss of the reporter, and long time, and achieve the effects of saving time and improving case handling efficiency
Active Publication Date: 2019-10-08
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
This method takes a long time, and the processing efficiency is low. It may happen that the funds have been successfully transferred before the criminal's account is frozen urgently, resulting in economic losses for the reporter.
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[0056] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0057] figure 1 It is an application scenario diagram of a method for processing incoming call information in an embodiment. Such as figure 1 As shown, the application scenario includes a server 10 , an agent terminal 20 and a public security system 30 . The server 10 and the agent terminal 20 are connected via a network. When the agent receives a call from a public security officer, the agent terminal 20 may send a detection request to the server 10 . The server 10 receives the detection request of the agent terminal 20, collects the incoming call information associated with the agent terminal...
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The invention relates to a caller information processing method and device. The caller information processing method comprises the following steps: receiving a detection request of a seat terminal; collecting the caller information associated with the seat terminal according to the detection request; inquiring whether the matched public security personal information exists in the database or not according to the caller information; obtaining the public security personnel information matched with the caller information if the matched public security personal information exists in the database,and sending the public security personal information to the seat terminal; receiving the operation request of the seat terminal if the verification of the public security identity of the caller is passed, and obtaining the customer identification and operation content required by the caller according to the operation request; and executing the corresponding operation according to the customer identification and the operation content. By means of the caller information processing method and device, whether the caller is the real public security personnel or not can be verified quickly and accurately; and the public security personnel is not required to go to the counter for processing, therefore, the case handling efficiency of the public security personnel is effectively improved, and thetime is saved.
Description
technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for processing incoming call information. Background technique [0002] In today's complex information age, financial security is getting more and more attention, and the Public Security Bureau often receives various fraud cases. When dealing with fraud cases, it is usually necessary to urgently freeze the relevant bank accounts of criminals to prevent criminals from transferring funds without recovery. In the traditional method, if emergency freezing is required, the public security case handlers need to bring the corresponding certificates to the counters of each bank to handle it. The bank staff will check the certificates and confirm the identity of the public security case handlers before performing emergency freezing, etc. operate. This method takes a long time, and the processing efficiency is low. It may happen that the funds have been successfully...
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IPC IPC(8): H04M3/42
Inventor 彭元山曾荀张超李兵
Owner PING AN TECH (SHENZHEN) CO LTD