Intelligent reception service method and intelligent reception service system

A service method and intelligent technology, applied in the field of artificial intelligence, can solve the problems of inability to distinguish services and service levels, reserve service content, make reservations for visitors or changes of interviewed objects, and waste time, so as to reduce labor service costs and improve user experience. Experience, the effect of reducing labor costs

Inactive Publication Date: 2018-05-15
付登明
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The existing intelligent access control function is relatively single
Mainly solidify the simple service process in the smart access control, respond to some simple services, and the service mode and response are relatively single and fixed
The same service process and unified solidified service model are adopted for all in and out personnel, which cannot meet the service needs of different personnel
[0003] There are also some reception service devices for visitors in the existing technology, but these devices for visitors are helpless for other people except visitors, and visitor reception devices need to manually input reservation information in advance, match visitors with reservation database, and know the intention of visiting , resulting in the need for excessive manual intervention
In addition, the scheduled visit object or the object of the interview may change due to various reasons
Failure to make an appointment within the scheduled time, resulting in a waste of time
[0004] The existing reception equipment cannot accurately classify the people entering and leaving, so that targeted services and service levels cannot be distinguished and scheduled service content; and there is a lack of identification and prevention of bad behavior

Method used

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  • Intelligent reception service method and intelligent reception service system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0078] Usually at the front desk of the enterprise, at the entrance of the building or the park, there will be various types of people entering and exiting. The intelligent reception method provided by the present invention identifies and classifies the people entering and leaving or visiting, and provides different preset services for different people according to the service needs of different types of people according to the result of the classification. refer to figure 1 , which is a flow chart of the intelligent reception service method provided by the embodiment of the present invention. The method comprises the steps of:

[0079] S101. Identify and classify personnel.

[0080] First, collect the identity information of the entering or visiting personnel, and identify the identity of the person according to the collected identity information. Specifically, in one embodiment of the present invention, a person identity database is preset, and the identity database store...

Embodiment 2

[0092] refer to figure 2 , figure 2 It is a flow chart of another intelligent reception service method provided by the embodiment of the present invention. The method comprises the steps of:

[0093] S201. Identify and classify the personnel, and classify the personnel into first-time visitors, returning visitors, and regular visitors. In this step, the identity information of the entering personnel is collected, the identity of the personnel is identified according to the collected identity information, and the personnel are classified into initial visitors, return visitors, and regular visitors according to their identities.

[0094] S202. If the result of the identification and classification is the first-time visitor, perform human-computer interaction to collect information on the first-time visitor, retrieve information corresponding to the first-time visitor in the database, and conduct a search for the first-time visitor Determine the service level; provide graded...

Embodiment 3

[0105] refer to image 3 , image 3 It is a flow chart of another intelligent reception service method provided by the embodiment of the present invention. The method comprises the steps of:

[0106] S301. Perform identity recognition on a person.

[0107] S302. If the identification and classification result is an internal employee, retrieve the information corresponding to the internal employee in the database, and perform at least one service among attendance service, instruction service, or secretarial message service.

[0108] In step S301, if it is determined that the person is an internal employee, then execute a service process for internal employees.

[0109] Specifically, in one embodiment of the invention, the classification of persons is performed by using biometric identification or digital identity information identification. First, collect the identity information of all internal personnel (employees) to obtain an identity information database. The identity ...

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PUM

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Abstract

The invention discloses an intelligent reception service method and an intelligent reception service system. The intelligent reception service method comprises the steps of recognizing and classifyingthe identity of a person; searching in a database to retrieve the corresponding information in the database according to the identity recognition and classification result, and determining the corresponding service level of the person; according to the determined service level, executing the corresponding service. According to the intelligent reception service method, services are provided for incoming and outgoing people in the personific manner. According to the method, incoming and outgoing people are classified into different categories, and then different services are provided for peopleaccording to different categories. Therefore, the service requirements of different incoming and outgoing people are met. The labor service cost of enterprises can be reduced. Meanwhile, bad behaviors can be recognized and regulated.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to an intelligent reception service method and system. Background technique [0002] Enterprises or properties need to manage the entry and exit personnel, usually using manual registration, manual guidance, and manual service. There are also enterprises or properties that use intelligent access control or reception equipment to manage the entry and exit personnel. The existing intelligent access control function is relatively single. Mainly solidify the simple service process in the smart access control, respond to some simple services, and the service mode and response are relatively single and fixed. Adopting the same service process and a unified and solidified service model for all entering and exiting personnel cannot meet the service needs of different personnel. [0003] There are also some reception service devices for visitors in the existing technology, ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06K9/00G06Q10/02G06Q10/06G06Q50/10
CPCG06Q10/02G06Q10/063114G06Q50/10G06V40/20G06V10/62
Inventor 付登明
Owner 付登明
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