Method and system for providing differentiated services and terminal equipment
A differentiated service and customer technology, applied in business, equipment, buying and selling/leasing transactions, etc., can solve problems such as high customer complaint rate, inability to accurately predict hot customer demands, and low service efficiency, so as to improve service efficiency and reduce customer demand. The effect of the complaint rate
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Embodiment 1
[0031] figure 1 It shows the implementation process of a method for providing differentiated services provided by an embodiment of the present invention, and the method includes:
[0032] In step S101, customer attribute information is acquired.
[0033] In one embodiment, the customer attribute information specifically includes the city to which the customer belongs, the power supply unit, the mobile phone number, the customer number, the customer name, the gender of the customer, the age of the customer, the address of electricity consumption, the classification of customers, the home phone number, the power supply voltage, and the category of electricity consumption , station area name, industry classification, registration date, contract capacity, urban and rural category, meter type, meter replacement time and power ladder.
[0034] In this embodiment, the industry classification includes construction industry, agriculture, forestry, animal husbandry, fishery, agricultur...
Embodiment 2
[0074] Such as image 3 As shown, an embodiment of the present invention provides a system 100 for providing differentiated services, which is used to perform figure 1 For the method steps in the corresponding embodiments, the system includes:
[0075] Customer attribute acquisition module 110, used to acquire customer attribute information;
[0076] Customer behavior acquisition module 120, used to acquire customer behavior information;
[0077] Customer appeal acquisition module 130, used to acquire customer appeal information
[0078] The appeal category acquisition module 140 is configured to generate appeal category information by classifying customer appeal information;
[0079] Calculation module 150, configured to count the number of occurrences of each type of appeal information within the first preset time period, and calculate the chain-on-quarter growth rate and year-on-year growth rate corresponding to each appeal type information;
[0080] Provide a service m...
Embodiment 3
[0089] Figure 5 It is a schematic diagram of a terminal device provided by an embodiment of the present invention. Such as Figure 5 As shown, the terminal device 5 of this embodiment includes: a processor 50 , a memory 51 , and a computer program 52 stored in the memory 51 and operable on the processor 50 . When the processor 50 executes the computer program 52, it realizes the steps of each embodiment as described in Embodiment 1, for example figure 1 Steps S101 to S106 are shown. Alternatively, when the processor 50 executes the computer program 52, it realizes the functions of each module / unit in each system embodiment as described in Embodiment 2, for example image 3 The functions of the modules 110 to 160 are shown.
[0090] Exemplarily, the computer program 52 can be divided into one or more modules / units, and the one or more modules / units are stored in the memory 51 and executed by the processor 50 to complete this invention. The one or more modules / units may be ...
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