Method and system for providing differentiated services and terminal equipment

A differentiated service and customer technology, applied in business, equipment, buying and selling/leasing transactions, etc., can solve problems such as high customer complaint rate, inability to accurately predict hot customer demands, and low service efficiency, so as to improve service efficiency and reduce customer demand. The effect of the complaint rate

Inactive Publication Date: 2018-05-15
囯网河北省电力有限公司电力科学研究院 +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In view of this, the embodiments of the present invention provide a method, system, and terminal device for providing differentiated services, so as to solve the problem that in the prior art, hot customer demands cannot be accurately predicted, and different customer demands cannot be provided in advance according to hot customer demands. service, resulting in low service efficiency and high rate of customer complaints

Method used

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  • Method and system for providing differentiated services and terminal equipment
  • Method and system for providing differentiated services and terminal equipment
  • Method and system for providing differentiated services and terminal equipment

Examples

Experimental program
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Embodiment 1

[0031] figure 1 It shows the implementation process of a method for providing differentiated services provided by an embodiment of the present invention, and the method includes:

[0032] In step S101, customer attribute information is acquired.

[0033] In one embodiment, the customer attribute information specifically includes the city to which the customer belongs, the power supply unit, the mobile phone number, the customer number, the customer name, the gender of the customer, the age of the customer, the address of electricity consumption, the classification of customers, the home phone number, the power supply voltage, and the category of electricity consumption , station area name, industry classification, registration date, contract capacity, urban and rural category, meter type, meter replacement time and power ladder.

[0034] In this embodiment, the industry classification includes construction industry, agriculture, forestry, animal husbandry, fishery, agricultur...

Embodiment 2

[0074] Such as image 3 As shown, an embodiment of the present invention provides a system 100 for providing differentiated services, which is used to perform figure 1 For the method steps in the corresponding embodiments, the system includes:

[0075] Customer attribute acquisition module 110, used to acquire customer attribute information;

[0076] Customer behavior acquisition module 120, used to acquire customer behavior information;

[0077] Customer appeal acquisition module 130, used to acquire customer appeal information

[0078] The appeal category acquisition module 140 is configured to generate appeal category information by classifying customer appeal information;

[0079] Calculation module 150, configured to count the number of occurrences of each type of appeal information within the first preset time period, and calculate the chain-on-quarter growth rate and year-on-year growth rate corresponding to each appeal type information;

[0080] Provide a service m...

Embodiment 3

[0089] Figure 5 It is a schematic diagram of a terminal device provided by an embodiment of the present invention. Such as Figure 5 As shown, the terminal device 5 of this embodiment includes: a processor 50 , a memory 51 , and a computer program 52 stored in the memory 51 and operable on the processor 50 . When the processor 50 executes the computer program 52, it realizes the steps of each embodiment as described in Embodiment 1, for example figure 1 Steps S101 to S106 are shown. Alternatively, when the processor 50 executes the computer program 52, it realizes the functions of each module / unit in each system embodiment as described in Embodiment 2, for example image 3 The functions of the modules 110 to 160 are shown.

[0090] Exemplarily, the computer program 52 can be divided into one or more modules / units, and the one or more modules / units are stored in the memory 51 and executed by the processor 50 to complete this invention. The one or more modules / units may be ...

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Abstract

The invention is applied to the technical field of power marketing and provides a method, a system for providing differentiated services and terminal equipment. The method comprises the steps of acquiring client attribute information; acquiring client behavior information; acquiring client demand information; generating demand category information through classification of the client demand information; counting the occurring times of each type of demand category information within preset time; calculating the chain growth rate and the year-on-year growth rate corresponding to each type of demand category information; and alarming when the chain growth rate is greater than a first preset threshold value and the year-on-year growth rate is greater than a second preset threshold value, and providing the differentiated services for a client according to the corresponding category information and the associated client attribute information and client behavior information. Thus, the situations that hotspot client demands cannot be accurately predicted and the differentiated services cannot be provided for different clients for the hotspot client demands in advance are effectively avoided, the service efficiency is effectively improved and the client complaint rate is reduced.

Description

technical field [0001] The invention belongs to the technical field of electric power marketing, and in particular relates to a method, system and terminal equipment for providing differentiated services. Background technique [0002] With the gradual deepening of the reform of the power system and the intensified competition in the power sales market, it is urgent for power supply companies to quickly change the traditional way of thinking and working mode, further establish market-oriented service awareness, innovate commercial service models, and improve customized and personalized service levels , to win the trust of customers and ensure market share. At the same time, with the continuous improvement of the public's self-awareness and rights protection awareness, every electricity price adjustment, service procedure change, and even breakdown repair by power supply companies has been closely watched by the general public. [0003] In the existing technology, the power s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q30/06
CPCG06Q30/0202G06Q30/0631
Inventor 厉建宾赵郭燚朱雅魁付立衡吴彬彬吕云彤
Owner 囯网河北省电力有限公司电力科学研究院
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