Intelligent questioning and answering system based on client feature library

A technology of intelligent question answering and feature library, applied in special data processing applications, instruments, electrical digital data processing, etc., can solve the problems of not being able to identify customers in real time, and not being able to provide personalized services for them

Inactive Publication Date: 2018-05-18
GUANGZHOU BAILING DATA CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, most of the intelligent question answering systems currently on the market provide a unified question answering service,

Method used

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  • Intelligent questioning and answering system based on client feature library
  • Intelligent questioning and answering system based on client feature library

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Embodiment Construction

[0025] The present invention will be further described in detail below in conjunction with the embodiments and the accompanying drawings, but the embodiments of the present invention are not limited thereto.

[0026] Such as Figure 1~2 As shown, an intelligent question answering system based on a customer feature library includes a WEB page, an APP application, a WeChat program, an online question answering interface, an intelligent question answer engine, a business knowledge base, and a customer feature library, wherein the WEB page, APP application and Wechat program is connected with described online question and answer interface respectively, and described online question and answer interface is connected with described intelligent question and answer engine, and described intelligent question and answer engine is connected with described business knowledge base and customer feature base respectively;

[0027] The customer feature library includes a customer service label ...

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PUM

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Abstract

The invention discloses an intelligent questioning and answering system based on a client feature library. The system comprises a WEB page, an APP (application), a WeChat program, an online questioning and answering interface, an intelligent questioning and answering engine, a business knowledge base and the client feature library, wherein the WEB page, the APP and the WeChat program are connectedwith the online questioning and answering interface, the online questioning and answering interface is connected with the intelligent questioning and answering engine, and the intelligent questioningand answering engine is connected with the business knowledge base and the client feature library. The system is an effective means for deepening understanding of clients, increasing the client differentiated service level and improving user experience, the multi-level multi-view three-dimensional client feature library is constructed, and comprehensive depiction of client features is realized. Therefore, through the questioning and answering system, the fineness and differentiation degree of client services can be increased quickly based on basic information, personal preferences, sensitivecontent, real-time emotions and other fine features of the clients, and the pertinence and effectiveness of answer content are improved.

Description

technical field [0001] The invention relates to the technical field of intelligent question answering, in particular to an intelligent question answering system based on a customer feature database. Background technique [0002] With the rapid development of computer information and Internet technology, customer service is gradually developing in the direction of networking, intelligence and personalization. Enterprises need to provide a large number of customer service personnel to meet customers' personalized consulting needs. The response system built with artificial intelligence technology based on natural language understanding realizes intelligent human-computer interaction with customers through online channels such as web and app, greatly improving the work efficiency of customer service personnel and reducing duplication of customer service, effectively reducing manual customer service costs and improve service quality. [0003] In China, the development of enterpr...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/3329G06F16/3344G06F16/338
Inventor 赖招展姜磊杨钊屈吕杰朱振航
Owner GUANGZHOU BAILING DATA CO LTD
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