Electric power information operation and maintenance intelligent response system

Abstract

The present invention proposes an intelligent response system for power information operation and maintenance, including: a user question-and-answer module, an intelligent response module, and a management module; the intelligent response module extracts one or more keywords of user questions, and extracts them from the database through the synonym association module One or more question answering schemes matching keywords are available for the user to choose; the management module can monitor the interaction between the user question answering module and the intelligent answering module, and can access the user question answering module, while disconnecting the user question answering module from the intelligent answering module. The connection between the answering modules; the management module can select the keywords of user questions and add them to the database, and establish a new matching relationship between keywords and question answering schemes; the management module can delete keywords and question answering schemes matching relationship. Compared with the prior art, the present invention solves the defects that the existing electric power operation and maintenance customer service system relies heavily on labor and has a low degree of intelligence.

Description

technical field [0001] The invention belongs to the field of electric power operation and maintenance management, and in particular relates to an intelligent response system for electric power information operation and maintenance. Background technique [0002] The current power operation and maintenance customer service system is faced with the voices of a large number of customers from all sides every day. Enterprises and individual users conduct business consultation, Fault warranty, complaints, reports, suggestions, opinions and praise, power grid information, policy subscription, etc., put forward higher requirements for service provision and consumption. It is necessary to timely and accurately understand the voice of customers, and provide the best service in the shortest time To meet the needs of customers; at the same time, customers require more friendly, convenient and fast use of the services we provide. To this end, it is necessary to continuously improve the i...

AI Technical Summary

Problems solved by technology

[0004] There are many technical difficulties in building a public knowledge map for the power industry, such as weak analysis of operation and maintenance knowledge, the overall value of data resources remains in the extensive stage, the data resources have not been effectively transformed into knowledge assets, and a virtuous cycle of knowledge has not been formed. The ability to support business needs and the ability to promote management changes are weak, which hinder the organization and construction of power operation and maintenance knowledge graphs

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