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After-sales service verification method based on internet of things

A verification method and technology of the Internet of Things, applied in the field of Internet of Things and after-sales service, can solve the problem of not solving the problem of authenticity verification of after-sales service personnel, and achieve the effect of facilitating remote monitoring and management, improving security, and facilitating monitoring and management.

Active Publication Date: 2018-11-16
深圳市诺域科技发展有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This solution can improve the distribution efficiency of maintenance tasks to a certain extent, but it does not solve the problem of how to verify the authenticity of after-sales service personnel during the service process

Method used

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  • After-sales service verification method based on internet of things
  • After-sales service verification method based on internet of things
  • After-sales service verification method based on internet of things

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0045] Such as figure 1 As shown, the after-sales service authenticity verification method based on the Internet of Things of the present invention comprises the following steps:

[0046] S1: The application server respectively registers the after-sales personnel, the first IoT device related to the after-sales personnel, the user, the second IoT device related to the user, and the public IoT device. Specifically, this step includes:

[0047] S1.1: The application server registers the after-sales personnel and the first IoT device, and classifies and stores the identification information of the after-sales personnel, the communication device information of the after-sales personnel, and the information of the first IoT device on the storage server.

[0048] S1.2: The application server retrieves the user's identification information and communication device information in response to a registration instruction related to user registration and registers the user.

[0049] S1....

Embodiment 2

[0064] As an improvement or supplement to Embodiment 1, when the after-sales personnel pass within the coverage of the public IoT device on the planned route, the public IoT device can also perform short-range communication with the first IoT device of the after-sales personnel, and verify the communication The result is sent to the application server via the after-sales personnel communication device, thereby verifying the identity of the after-sales personnel. In this example, the first IoT device is a smart wearable device containing identity information of after-sales personnel, for example, smart glasses, smart watches, badges containing sensors and communication modules, clothes, and the like.

[0065] Communication between after-sales personnel communication equipment and public Internet of Things equipment can effectively avoid the loophole of simulating the corresponding location through the system simulator for geographical location falsification. On this basis, sinc...

Embodiment 3

[0067] As an improvement or supplement to Embodiments 1 and 2, this embodiment is especially suitable for data transmission and verification services through NFC.

[0068] NFC technology is an enhanced technology for mutual communication based on Radio Frequency Identification (RFID) technology. In addition to streaming services for transferring multimedia or files, NFC technology can be used for payment services, licensing services, and authentication services.

[0069] An IPv6 address includes the most significant 64-bit prefix address and an interface identifier (IID) corresponding to a 64-bit region. The IID may be a device identification (ID) for identification in a local network. An IPv6 address can provide an upper 64-bit prefix for network identification and form a total of 128-bit globally unique addresses. In the case of communication using NFC technology, the 6-bit node corresponding to the NFC link layer address is an address obtained by logically and temporarily...

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PUM

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Abstract

The present invention relates to an after-sales service verification method based on the internet of things. An application server is configured to perform registration of after-sales service personnel, a first internet-of-things device, a user, a second internet-of-things device and a public internet-of-things device; when the after-sales service personnel pass through the public internet-of-things device on a planning path, the application server sends a verification command to an after-sales service personnel communication device to allow the after-sales service personnel communication device to detect the corresponding public internet-of-things device so as to perform authenticity verification in the path; after a user position is reached, the user communication device detects the first internet-of-things device, the after-sales service personnel communication device detects the second internet-of-things device, and the application server performs safety verification and after-sales service activity authorization according to a detection result. The after-sales service verification method is suitable for remote monitoring and management of the after-sales service personnel whenafter-sales service is performed to greatly improve the safety of the after-sales service, and is especially suitable for the users with high demands for confidentiality and safety and use application.

Description

[0001] The present invention is a divisional application with the original application number 201810056678.X, the original application date being January 21, 2018, and the original invention title being a method for verifying the authenticity of after-sales services based on the Internet of Things. technical field [0002] The invention relates to the field of the Internet of Things and after-sales service, in particular to an after-sales service verification method based on the Internet of Things. Background technique [0003] With the development of society, the sales scope of enterprise products has been greatly expanded. Certain products and services often require follow-up after-sales service. In addition to answering by phone or the Internet, some after-sales service personnel often need to provide door-to-door service. At present, most enterprises distribute after-sales service manually, and it is difficult to track the status of after-sales service personnel on the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04W4/021H04W4/029H04W4/80H04W12/06G06Q30/00
CPCH04L67/12H04W4/021H04W4/029H04W4/80H04W12/06G06Q30/016G06Q30/018H04L67/52
Inventor 罗孝琼
Owner 深圳市诺域科技发展有限公司