Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Smart service system based on accurate notification of customer power outage information

A customer and intelligent technology, applied in the field of service systems, can solve problems such as high time cost, narrow audience, and poor timeliness, and achieve the effect of reducing workload, increasing audience, and increasing timeliness

Inactive Publication Date: 2018-11-23
国网甘肃省电力公司金昌供电公司 +1
View PDF6 Cites 4 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The timeliness is poor, the audience is narrow, and the issuance of power outage notices is labor-intensive and time-consuming

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Smart service system based on accurate notification of customer power outage information
  • Smart service system based on accurate notification of customer power outage information

Examples

Experimental program
Comparison scheme
Effect test

Embodiment

[0026] The client information flow is:

[0027] Please refer to figure 2 , the user dials the customer service number, obtains user data through calculation and screening data, and judges whether it is in arrears. When the user is in arrears, it will directly prompt the user for the arrears amount and guide the user to pay. After the user completes the payment, the power supply will be restored; , to detect whether the line is under maintenance. When the data transmission module shows that the line is under maintenance, it will directly inform the user of the line maintenance and power supply restoration time. If the data transmission module does not display the maintenance and power outage plan, the manual customer service will intervene and guide the customer to connect to the manual customer service Or enter the terminal for warranty and fault reporting.

[0028] The smart service system that accurately informs customers of power outage information sorts out the data rela...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a smart service system based on accurate notification of customer power failure information. The system is characterized by comprising a server side and a mobile telephone side. The system is suitable for all electricity consumers and power supply companies, and the power companies have opened up the barriers between the equipment management and the personnel management through technology and the cooperation of various departments, and analyze and calculate the data that can be shared and send it to the users for the first time to improve the service quality and enthusiasm.

Description

technical field [0001] The invention relates to a service system, in particular to a smart and optimized service system based on accurate notification of customer power outage information. Background technique [0002] Issuing power outage notice is an important task of power supply enterprises, and the timeliness and accuracy of work affect the service quality of power supply enterprises. In the past, power outage information was announced by staff members making door-to-door phone calls, sending text messages, publishing aerial broadcasts, or posting notices on community bulletin boards. Ordinary electricity customers can only learn about power outage information through announcements. The timeliness is poor, the audience is narrow, and the issuance of power outage notices is labor-intensive and time-consuming. [0003] In today's society, with the popularization and wide application of social media and mobile Internet, people's communication is more direct and efficient,...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q50/06
CPCG06Q10/20G06Q50/06Y04S10/50
Inventor 柴建霖杜宇李学军张学云范东来张玉刚刘克发蒋军平高国庆王海龙张杰李春亮王彦龙
Owner 国网甘肃省电力公司金昌供电公司
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com