Authorization guidance data processing method, apparatus, device and system

Abstract

The embodiment of the invention discloses an authorization guidance data processing method, apparatus, device and system. By adoption of the embodiment of the invention, an insurance company customerservice personnel does not need to perform online call authorization communication with a user to determine whether to allow the authorization of a certain application, and an insurance company side can directly or indirectly send authorization guidance information to a client where the user is located after checking some necessary information of the user. In this way, the insurance company customer service personnel can reduce the communication time length, and the workload of the customer service personnel is reduced. The guidance logic of the existing conventional call authorization communication can be converted into an operable processing mode that is provided for the user, and guidance information indicating to authorize or not is pushed at a user terminal, and related service information can be obtained after the authorization of the user, so that the call communication time length can be shortened, the pressure of the customer service personnel can be reduced, the user operation in the authorization guidance can be simplified, and the authorization rate of an application object can be improved.

Description

technical field [0001] The embodiments of this specification belong to the technical field of computer data processing, and in particular relate to an authorization-guided data processing method, device, processing equipment, and system. Background technique [0002] With the improvement of people's living standards, insurance has attracted more and more attention from users. The insurance business is still in a relatively high growth trend. At present, in order to provide users with convenient claim settlement services, many insurance companies provide users with online service solutions. Users can use the dedicated APP (application, application) provided by the insurance company or the claim settlement service provided by the service platform application to perform related insurance business related processing such as viewing, application, and loss assessment online. [0003] The above-mentioned dedicated APP or service platform applications often need to manually guide ...

AI Technical Summary

Problems solved by technology

However, in most cases at present, the above-mentioned methods require users to operate more cumbersome steps, the communication time is longer, the cost of telephone communication is higher, and many users will not download or authorize the application due to traffic, download waiting time and frequency of use. Carry out online claims service

The above situation leads to a low proportion of online claim settlement applications obtaining user authorization, which in turn guides fewer users to go online

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