Interactive processing method and device, computer device, and readable medium

Abstract

The invention provides an interactive processing method and device, a computer device and a readable medium. The method comprises the following steps: analyzing a user's Query statement to obtain a structured statement, wherein at least one word having an order relationship and a word type of each word are included in the structured sentence; obtaining a target service template matching with the structured statement from a plurality of service templates established in advance according to the structured statement, wherein each service template includes at least one key structure with order relation, the word types corresponding to each key structure are recorded, each key structure corresponds to a keyword dictionary, and each keyword dictionary includes a plurality of keywords that can befilled to the corresponding key structure position; performing responding according to the target service template to achieve interaction. The technical scheme of the invention can accurately recallthe target service template matched with the structured sentence, further respond based on the target service module, realize interaction, and effectively improve the accuracy and the service efficiency of the service positioning.

Description

【Technical field】 [0001] The present invention relates to the field of computer application technology, in particular to an interactive processing method, device, computer equipment and readable medium. 【Background technique】 [0002] With the rapid development of the artificial intelligence (AI) industry, voice interaction becomes indispensable. An intelligent interactive device that interacts with users by voice is like a human ear and mouth. It first needs to understand the query sentence sent by the user through voice, then understand the user's intention, and recall the corresponding words based on the user's intention to give feedback, so as to realize the interaction . If intelligent interactive devices cannot understand and understand user interaction behaviors, then there must be no artificial intelligence. It's like, when a user communicates with a person with a hearing impairment, the user said one thing, and he answered another thing. It is conceivable how bad ...

AI Technical Summary

Problems solved by technology

[0004] However, in the prior art, when templates are set for each service using wildcards + keywords, different services may be recalled at the same time for the same Query of the user, but the user actually wants to recall only one of the services, so , the existing templates will lead to over-calling of services, so that services cannot be accurately provided to users, and the service efficiency of interaction processing will be reduced

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