System and method for realizing response of intelligent robot based on speech recognition technology

An intelligent robot, speech recognition technology, applied in speech recognition, speech analysis, transmission system and other directions, can solve the problems of single interaction, high accuracy and real-time requirements, high labor cost, etc., to improve time and efficiency Effect

Inactive Publication Date: 2018-12-18
湖南畅远信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the field of telecommunications, speech recognition technology has also been used for many years, but it has been stuck on Interactive Voice Response (IVR), which is characterized by recognition in units of words or short sentences, and the accuracy rate and real-time requirements are compared. High, otherwise the quality of service cannot be guaranteed at all
Users are becoming more and more disgusted with the cumbersome IVR business handling, and they all hope that the problem can be solved quickly by manual service, but the labor cost is high, so how to improve service efficiency and deeply explore the value of service has always been the research of various operators. The problem
[0003] The traditional interactive voice response is played directly to the customer by directly recording the voice, but the customer needs to make a key selection
Moreover, the form of interaction is relatively simple, and it cannot achieve the effect required by customers.

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0035] The invention provides a system for realizing intelligent robot response based on voice recognition technology, including

[0036] The user terminal sends voice data to the voice recognition module; and receives the voice data sent from the voice recognition module, and performs recognition confirmation;

[0037] The speech recognition module receives the speech data sent by the user terminal, recognizes the speech data, and stores the recognition result in the cloud server; and organizes and converts the speech recognition data into speech data that the user can understand,

[0038] The cloud server stores the speech recognition result and converts it into corresponding service data; and receives the service data and converts it into speech recognition data;

[0039] The service background module receives the service data sent by the cloud server and converts it into a service signal that the robot operation module can receive; and receives the service signal returned ...

Embodiment 2

[0042] Using the system provided in Embodiment 1, a method for realizing an intelligent robot response based on speech recognition technology is implemented, including the following steps:

[0043] 1) After the user terminal calls successfully, enter the recording file collection module, transcode the customer's voice stream, and extract the transcoded binary voice stream to the voice recognition gateway module; for example, "register at Xiangya Hospital";

[0044] 2) The voice recognition gateway module receives the voice data sent by the user terminal, recognizes the voice data through the cloud server, and converts it into text data, and stores the recognition results of the text file according to the voice semantic rules in the cloud server; for example, voice recognition The fields of "Xiangya" and "registered" are converted into corresponding semantics, and the recognition results are backed up, stored and transmitted;

[0045] 3) The cloud server stores the speech recog...

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PUM

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Abstract

The invention provides a system and method for realizing response of an intelligent robot based on a speech recognition technology. A client inputs information in a voice manner, a speech recognitionmodule receives the information and converts the information to a signal which can be identified by the intelligent robot, the intelligent robot obtains service information through interaction with aservice system via a webservice or a restful protocol, remote operation is completed through voice calling, and a process from manual call-in to automatic completion of a manual command and result acquisition by the system can be realized.

Description

technical field [0001] The invention relates to the technical field of intelligent equipment, in particular to a system and method for realizing intelligent robot response based on speech recognition technology. Background technique [0002] In the field of telecommunications, speech recognition technology has also been used for many years, but it has been stuck on Interactive Voice Response (IVR), which is characterized by recognition in units of words or short sentences, and the accuracy rate and real-time requirements are compared. High, otherwise the quality of service cannot be guaranteed at all. Users are becoming more and more disgusted with the cumbersome IVR business handling, and they all hope that the problem can be solved quickly by manual service, but the labor cost is high, so how to improve service efficiency and deeply explore the value of service has always been the research of various operators. The problem. [0003] The traditional interactive voice resp...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/26G10L15/30G10L15/34G10L15/18H04L29/08
CPCG10L15/1822G10L15/22G10L15/26G10L15/30G10L15/34G10L2015/223G10L2015/225H04L67/02
Inventor 郑龙飞左小舟
Owner 湖南畅远信息技术有限公司
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