An intelligent customer service management control system

A control system and customer service technology, applied in the field of customer service management system, to achieve the effect of improving work efficiency and service efficiency, saving time, and realizing intelligent management and control

Inactive Publication Date: 2019-01-15
HEFEI HDB INFORMATION TECH CO LTD
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  • Abstract
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  • Claims
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Problems solved by technology

And the existing communication methods are becoming more and more diversified. Although functions such as free call back calls, offline real-time SMS and visitor dialogue can ensure that potential sale

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  • An intelligent customer service management control system

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[0024] like figure 1 shown, figure 1 An intelligent customer service management and control system proposed by the present invention.

[0025] refer to figure 1 , the intelligent customer service management and control system proposed by the present invention includes:

[0026] A regional alignment module for setting a target service area for an agent based on the agent's birth area and / or growth area and / or learning area;

[0027] The consultation and regulation module is used to set the target service type for the customer service personnel according to the professional and technical type of the customer service personnel;

[0028] The call regulation module is used to obtain the number attribution of outgoing calls and the type of questions consulted by outgoing users;

[0029] The intelligent control module is used for assigning customer service personnel to outbound users in combination with the target service area, target service type, outgoing phone number attributi...

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Abstract

The invention discloses an intelligent customer service management and control system. An area ordering module configured to set a target service area for a customer service personnel according to a region of birth and/or growth and/or a region of learning of the customer service personnel; the consultation regulating module is used for setting the target service type for the customer service personnel according to the professional technical type of the customer service personnel; the call regulating module is used for obtaining the number belonging place of the outgoing call telephone and thequestion type consulted by the outgoing call subscriber; the intelligent control module is used for assigning the customer service personnel to the outbound call subscriber according to the target service area, the target service type, the number attribution of the outbound call telephone and the question type consulted by the outbound call subscriber. The invention saves the time of the outgoinguser, improves the consulting experience sense of the outgoing user, improves the working efficiency and the service efficiency of the customer service personnel, and realizes the synchronous improvement of the satisfaction degree of the outgoing user and the customer service personnel.

Description

technical field [0001] The invention relates to the technical field of customer service management systems, in particular to an intelligent customer service management control system. Background technique [0002] With the development of the Internet and the importance of the network marketing model, the online customer service system will become an important tool for network marketing, and it will also be a necessary tool to enhance the image of the corporate website and strengthen the interaction between the company and visitors. The technology and methods of instant messaging are also becoming more and more advanced, effectively establishing communication channels between users and merchants, solving problems for users, and creating economic benefits for merchants. It is not only convenient and fast, but also easy to use. And the existing communication methods are becoming more and more diversified. Although functions such as free call back calls, offline real-time SMS an...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q30/00
CPCG06Q10/06311G06Q30/01
Inventor 余晨孔艳利赵盛福
Owner HEFEI HDB INFORMATION TECH CO LTD
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