Insurance recording quality inspection method, device and equipment based on voice recognition and medium

Abstract

The invention discloses an insurance recording quality inspection method based on voice recognition. The method comprises a step of receiving an insurance recording quality inspection request and obtaining a policy identification included in the insurance recording quality inspection request and target recording information associated with the policy identification, a step of inputting the targetrecording information into a preset voice recognition model to obtain target text information corresponding to the target recording information, a step of determining an insurance type according to the policy identification, obtaining a basic policy corresponding to the insurance type and insurance information in the basic policy and determining standard text information according to the insuranceinformation, and a step of comparing the target text information and the standard text information to obtain a comparison result and outputting an insurance recording quality inspection result according to the comparison result. The invention also discloses an insurance recording quality inspection device and equipment based on voice recognition and medium. The insurance recording quality inspection is efficiently and automatically performed through the voice recognition mode.

Description

technical field [0001] The present invention relates to the field of information processing, in particular to a voice recognition-based insurance recording quality inspection method, device, equipment and medium. Background technique [0002] With the continuous expansion of the insurance business, there may be irregularities in insurance sales. The China Insurance Regulatory Commission and the China Banking Regulatory Commission issued the "Notice on Further Strengthening the Compliance Objectives and Risk Management of Commercial Bank Insurance Agency Business." Some insurance sales must be recorded in the whole process. , in the later stage, the insurance quality inspection can be carried out through recording, [0003] The quality inspection of insurance audio recordings has always been a department where major insurance companies invest a relatively large amount of manpower and material resources due to their heavy workload and high repetition. The traditional manual qu...

AI Technical Summary

Problems solved by technology

Quality inspectors listen to the recordings to conduct quality inspections of insurance recordings. Such an insurance quality inspection method is cumbersome and wastes human resources. How to reduce the waste of human resources and efficiently conduct insurance recording quality inspections has become a technical problem that needs to be solved urgently.

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