Service guiding method, device based on face recognition and storage medium

Abstract

The invention relates to an artificial intelligence technology, which provides a service guiding method and device based on face recognition and a computer-readable storage medium. The method comprises the following steps of: acquiring a face image of a user; recognizing the face image by using a predetermined face recognition system; extracting user identity information from a preset user information database according to a recognition result of the face image; Querying product information associated with the identity information in the service system, and recommending a service related to the product information type obtained by querying to the user; the service selected by the user from the recommended service is received, and the user is guided to process the selected service step by step according to the preset service guidance flow. By using face recognition technology, users can be identified. By recommending related services to specific users, the process of service guidance can be simplified, the efficiency of service processing can be improved, and the user experience can be improved.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a business guidance method, device and computer-readable storage medium based on face recognition. Background technique [0002] With the development of society and the advent of the information age, the business of enterprises is becoming increasingly diverse and complex. For example, in the financial field, customers often need reminders and guidance when handling business, and service personnel often feel exhausted physically and mentally when faced with trivial and complicated tasks. Especially during peak business hours, service personnel are overwhelmed and customer experience is difficult to guarantee. Therefore, how to improve business handling efficiency and enhance customer experience has become an issue of increasing concern to researchers. [0003] At present, hospitals and financial institutions have introduced self-service terminals to prov...

AI Technical Summary

Problems solved by technology

[0003] At present, hospitals and financial institutions have introduced self-service terminals to provide self-service for users. However, the existing self-service terminals mainly focus on function integration. Usually, all the business functions that the self-service terminal can realize are integrated on the main interface. Self-service terminals often need to implement many kinds of business functions, all integrated in the main interface will make it impossible for users to intuitively obtain the business functions they need to handle

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