Method, device and storage medium for emotion recognition

A technology of emotion recognition and voice data, which is applied in the computer field, can solve problems such as the difficulty of quickly and effectively identifying the real service emotions of customer service personnel, and achieve the effects of improving quality inspection efficiency, improving quality, and widening the scope of analysis

Active Publication Date: 2021-08-06
MIGU DIGITAL MEDIA CO LTD +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the embodiment of the present invention expects to provide an emotion recognition method, device and storage medium, at least to solve the problem in the related art that it is difficult to quickly and effectively identify the real service emotions of customer service personnel

Method used

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  • Method, device and storage medium for emotion recognition
  • Method, device and storage medium for emotion recognition
  • Method, device and storage medium for emotion recognition

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Embodiment Construction

[0054] In order to understand the characteristics and technical contents of the embodiments of the present invention in more detail, the implementation of the embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. The attached drawings are only for reference and description, and are not intended to limit the present invention. Those skilled in the art should understand that the technical solutions described in the embodiments of the present invention can be combined arbitrarily without conflict.

[0055] It should be noted that, in the following description, "some embodiments" are referred to, which describe a subset of all possible embodiments, but it is understood that "some embodiments" may be the same subset of all possible embodiments or different subsets and can be combined with each other without conflict.

[0056] figure 1 It is a schematic diagram of the implementation flow of an emotion recognition metho...

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Abstract

The embodiment of the present invention discloses an emotion recognition method, device, and storage medium, wherein the method includes: acquiring voice data; converting the voice data into corresponding text content, and performing compliance analysis on the text content , obtaining a first analysis result; extracting acoustic feature parameters from the speech data, analyzing the acoustic feature parameters, and obtaining a second analysis result; performing emotion recognition based on the first analysis result and the second analysis result .

Description

technical field [0001] The invention relates to data processing technology in the field of computers, in particular to an emotion recognition method, device and storage medium. Background technique [0002] At present, the vast majority of enterprises will have a customer service department to improve service quality. However, since artificial intelligence handles customer complaints and other issues mechanically, manual customer service is still the current mainstream working method. [0003] In order to supervise the customer service personnel, it is usually necessary to identify the service emotions of the customer service personnel, so as to determine the service quality of the customer service personnel through the emotion recognition results. In related technologies, manual sampling is usually used to identify service sentiments through text content, relying on an open source sentiment lexicon. [0004] However, due to the low sampling rate of customer service quality...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L25/63G10L15/26G10L25/03
CPCG10L15/26G10L25/03G10L25/63
Inventor 林彦伊孙刚裘思科王丛刚
Owner MIGU DIGITAL MEDIA CO LTD
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