Intelligent voice outbound system

An intelligent voice and voice technology, applied in voice analysis, voice recognition, automatic exchange, etc., can solve the problems of long time, inconvenient operation and use of background personnel, waste, etc., to achieve increased favorability, friendly communication and interaction, and easy operation and use Effect

Inactive Publication Date: 2019-04-23
天津深思维科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the traditional intelligent voice platform can only serve the customer service according to the data stored in the database and the set program. When the intelligent voice cannot solve the problem for the customer service, the customer needs to manually dial to the artificial service platform, which makes the communication chann

Method used

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  • Intelligent voice outbound system

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Embodiment

[0026] Such as figure 1 As shown, an intelligent voice outbound call system includes the following steps:

[0027] S1, data extraction: extract customers from the cloud data storage library, and automatically arrange the customers in the cloud data storage library;

[0028] S2, voice outbound call: make outbound calls from the extracted customers in sequence, if the outbound call is successfully answered, then enter the next process, if there is no answer to the outbound call, perform outbound calls to the next customer in the sequence;

[0029] S3, voice communication: After the voice is connected, the general pre-node is a large database of questions for topic scenarios. The reply content can be set as a general standard answer. In S3, one of the pre-nodes can be set to repeat, and automatically after triggering Retrieve the corpus set in the previous program. By setting the universal corpus and pre-nodes, you can retrieve information at any time during the dialogue. After the dia...

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Abstract

The invention belongs to the technical field of the intelligent voice, and especially relates to an intelligent voice outbound system. The system comprises the following steps: S1, document extraction: extracting customers from a cloud-side documents storage base; S2, voice outbound: performing outbound on the extracted customers in order; S3, voice communication: setting reply content after the voice is connected; S5, switching to manual service or short message: switching to the manual seat agent according to the customer intention; S6, customer automatic classification: classifying the customers according to customer labels and semantic labels; S7, module editing: editing a flow module with high usage rate as the module; and S8, visual editing: displaying in graphic logic branches. Theintelligent voice outbound system disclosed by the invention has the advantages that the service is provided for the customers according to the customer labels and the semantic labels when the systemautomatically performs the intelligent voice outbound, and the customer can be seamless switched to the manual service, thereby satisfying the customer demand better; and the customers in communication can be classified, thereby facilitating the subsequent dialing and the operation usage of the background personnel.

Description

Technical field [0001] The invention belongs to the field of intelligent voice technology, and particularly relates to an intelligent voice outbound call system. Background technique [0002] Intelligent speech, namely intelligent speech technology, is the realization of human-machine language communication, including speech recognition technology (ASR) and speech synthesis technology (TTS). The research of intelligent speech technology starts with speech recognition technology, with the development of information technology , Intelligent voice technology has become the most convenient and effective means for people to obtain information and communicate. [0003] However, traditional intelligent voice platforms are usually only able to provide services to customer service based on the data stored in the database and the procedures set up. When intelligent voice cannot solve the problem for the customer service, the customer needs to call the manual service platform manually, which ...

Claims

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Application Information

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IPC IPC(8): H04M3/493H04M3/51H04M3/42H04M3/46G10L15/22G10L15/18
CPCH04M3/493G10L15/1822G10L15/22H04M3/42221H04M3/46H04M3/5166
Inventor 张曦
Owner 天津深思维科技有限公司
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