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System fault processing method, device and equipment and storage medium

A system failure and processing method technology, applied in the field of system maintenance, can solve problems such as low system failure efficiency, and achieve the effect of solving low efficiency and improving efficiency

Inactive Publication Date: 2019-05-07
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a system fault processing method, device, equipment and computer-readable storage medium, aiming at solving the technical problem of low efficiency in solving system faults in the prior art

Method used

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  • System fault processing method, device and equipment and storage medium
  • System fault processing method, device and equipment and storage medium
  • System fault processing method, device and equipment and storage medium

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Embodiment Construction

[0039] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0040] The system fault processing method involved in the embodiment of the present invention is mainly applied to a system fault processing device, and the system fault processing device may be a device with display and processing functions such as a PC, a portable computer, and a mobile terminal.

[0041] refer to figure 1 , figure 1 It is a schematic diagram of the hardware structure of the system fault processing equipment involved in the solution of the embodiment of the present invention. In the embodiment of the present invention, the system fault processing device may include a processor 1001 (such as a CPU), a communication bus 1002, a user interface 1003, a network interface 1004, and a memory 1005. Wherein, the communication bus 1002 is used to realize the connection and communication between these compon...

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Abstract

The invention provides a system fault processing method, device and equipment and a computer readable storage medium, and the method comprises the steps: obtaining the fault interface information of acurrent terminal when receiving a fault diagnosis instruction, and obtaining the current fault parameter of a diagnosed system in the fault interface information; Matching the current fault parameterwith a preset diagnosis library, and judging whether a similar fault problem exists in the preset diagnosis library or not; And if the similar fault problem exists in the preset diagnosis library, obtaining a fault solution corresponding to the similar fault problem in the preset diagnosis library, and pushing the fault solution to the current terminal so as to guide a user to solve the current fault problem. Through the mode, intelligent diagnosis of the system fault and real-time monitoring of the system fault are achieved, the fault diagnosis efficiency is improved, and therefore the technical problem that the efficiency of an existing system fault is low is solved.

Description

technical field [0001] The present invention relates to the field of system maintenance, in particular to a system fault handling method, device, equipment and computer-readable storage medium. Background technique [0002] With the development of science and technology, people's lifestyles and working methods have changed, and computers have become an indispensable part of people's daily life. Users can use computers for office work or online shopping. The above-mentioned operations can only be carried out with the support of the system, and the system is the interface between the user and the computer. In the process of using the system, if the user encounters a fault problem, he needs to manually fill in the relevant problem description and other information, and then report the information so that IT technicians can determine the cause of the fault and solve the fault problem. However, the user's description information is quite different, and the description informati...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/30G06F11/34
CPCG06F11/30G06F11/34
Inventor 白红丽
Owner PING AN TECH (SHENZHEN) CO LTD
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