Method for quickly generating and distributing workflows based on special software and algorithm

Abstract

The invention discloses a method for quickly generating and distributing workflows based on special software and an algorithms. The method comprises the following steps: acquiring voice-to-text content original data of two parties of a call through the special software and the algorithm; wherein the original data needs to be grouped according to intentions and then classified according to servicescenes of clients; and according to the business scene and intention, obtaining keywords of client incoming call feedback appeals, calculating and synthesizing time, places and appeal content work order contents according to a weight formula, and automatically supplementing the work order contents to a work order acceptance interface according to an algorithm. Voice-to-text contents of a telephoneoperator and a client are acquired in real time in the call process. Through semantic analysis or keywords, a work order acceptance interface in the workflow is automatically supplemented, and meanwhile, the work order is automatically distributed to a corresponding service acceptance department according to a service rule, so that rapid generation and distribution of the work flow are realized,the work pressure of a telephone operator is reduced, the service acceptance processing efficiency is improved, and the satisfaction degree of a client is improved.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence combined with the application of voice recognition and semantic analysis, and specifically relates to a method for quickly generating and dispatching workflows based on special software and algorithms. Background technique [0002] The function of automatic traffic allocation means that the system arranges operator resources reasonably according to the close-up algorithm, and automatically allocates calls to the most suitable operator for processing. The system can track the state of the attendant console in real time, generate an effective traffic queue, and adjust the exclusion algorithm according to the incoming call information at any time, allocate queue processing capacity, adapt to instantaneous needs, make full use of system resources, improve system processing capacity, specific methods and functions have: [0003] Advanced Skill Routing - The system administrator defines...

AI Technical Summary

Problems solved by technology

[0023] Aiming at the deficiencies of the prior art, the present invention provides a method for quickly generating and dispatching workflows based on special software and algorithms, which has the advantages of quickly accepting work orders by the operator and quickly dispatching work orders to the business undertaking department, and solves the problems of the previous customer service system. Questions that cannot be handled quickly, answered in a timely manner, automatically generated by process text, and distributed efficiently, can be specifically realized through the following steps:

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