A method for intelligent assignment of work orders
A work order, intelligent technology, applied in data processing applications, forecasting, instruments, etc., can solve problems such as decreased customer satisfaction, high communication costs, low matching degree, etc., to ensure rationality and timeliness, and improve customer satisfaction. , the effect of low communication costs
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[0034] The present invention will be described in further detail below in conjunction with the examples, but the protection scope of the present invention is not limited thereto.
[0035] The invention relates to a method for intelligent assignment of work orders, which includes the following steps.
[0036] Step 1: Obtain historical work order data, extract feature data, classify work orders and build work order feature models.
[0037] Described step 1 comprises the following steps:
[0038] Step 1.1: Obtain historical work order data and clean the data;
[0039] In the step 1.1, cleaning data includes deleting duplicate work order historical data, and separately classifying resigned employees and canceled work order types.
[0040] Step 1.2: Extract the work order type, processing time, keywords, and work order associated pictures in the work order historical data;
[0041] Said step 1.2 comprises the following steps:
[0042] Step 1.2.1: Extract the work order type and...
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