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User intention recognition method and device, computer device and storage medium

A technology of user intent and recognition method, applied in the field of deep learning, can solve problems such as low accuracy of intent recognition, achieve the effect of eliminating the influence of subjective factors and improving accuracy

Inactive Publication Date: 2019-06-07
PING AN TECH (SHENZHEN) CO LTD
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a user intention recognition method, device, computer equipment, and storage medium to solve the problem of low accuracy of user intention recognition

Method used

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  • User intention recognition method and device, computer device and storage medium
  • User intention recognition method and device, computer device and storage medium
  • User intention recognition method and device, computer device and storage medium

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Embodiment Construction

[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0029] The user intent identification method provided by this application can be applied in such as figure 1 An application environment in which a client communicates with a server over a network. Wherein, the client can be but not limited to various personal computers, notebook computers, smart phones, tablet computers and portable wearable devices. The server can be implemented by an independent server or a server cluster composed of multiple server...

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Abstract

The invention discloses a user intention recognition method and device, a computer device and a storage medium, is applied to the technical field of deep learning, and is used for solving the problemof low user intention recognition accuracy. The method provided by the invention comprises the steps of obtaining a target text of a to-be-identified intention; carrying out vectorization processing on the target text to obtain a target vector; inputting the target vector as an input into a pre-trained recurrent neural network, obtaining a target result vector output by the recurrent neural network, each element in the target result vector being a first probability value corresponding to each preset user intention, and the first probability value representing the probability that the target text belongs to the corresponding preset user intention; and determining the preset user intention with the highest first probability value as the target user intention corresponding to the target text.

Description

technical field [0001] The present invention relates to the technical field of deep learning, in particular to a user intention recognition method, device, computer equipment and storage medium. Background technique [0002] In the market, accurately grasping the user's intention through the user's words is very helpful to facilitate the transaction. For example, in a telemarketing scenario, the recognition of the user's speech intent is crucial to the success of product sales. As the external expression of the user's inner thoughts, the speech reveals the user's true feelings and inner needs. Correctly capturing the user's intention can not only improve the success rate of sales promotion, increase enterprise revenue and enhance brand awareness, but also will not affect the user experience. [0003] At present, most companies employ customer service personnel to communicate with users, and rely on the experience and knowledge of customer service personnel to judge the user...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27
Inventor 王健宗程宁肖京
Owner PING AN TECH (SHENZHEN) CO LTD
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