Control method and device of customer service robot, computer equipment and storage medium

Abstract

The invention discloses a control method and device of a customer service robot, computer equipment and a storage medium. The control method comprises the steps that a sensing device is used for obtaining a first target position of a target user; a second target position of a target customer service robot is calculated according to the first target position, the target customer service robot is controlled to move towards the second target position, wherein the target customer service robot is a customer service robot which meets a preset condition of the first target position; and when the target customer service robot moves to the second target position, and a human face image of the target user is obtained through a camera device on the target customer service robot to automatically login or handle the service. According to the control method and device of the customer service robot, the computer equipment and the storage medium, the target user entering a service area can be automatically recognized, the customer service robot can automatically moves to the located position of the target user, automatically logging in can be carried out through human face recognition, the usercan be assisted to handle corresponding services rapidly, the user does not need to enter an account password, or other identification verifying methods are not needed, and the service handling periodis greatly shortened.

Description

technical field [0001] The present invention relates to the field of computer application technology, in particular, the present invention relates to a customer service robot control method, device, computer equipment and storage medium. Background technique [0002] At present, in relevant service organizations, services are provided manually, and for some simple problems, they also need to queue up for consultation. In order to improve service efficiency, various service organizations, especially banks, telecommunications and other business companies, have adopted customer service robots to handle simple business and question consultation through customer service robots to improve service efficiency. [0003] However, the customer service robots in the existing technology are not intelligent enough. They are generally fixed in a certain position and wait for the user to activate them before they can provide services. The questions answered are all input by the user. After ...

AI Technical Summary

Problems solved by technology

[0003] However, the customer service robots in the existing technology are not intelligent enough. They are generally fixed in a certain position and wait for the user to activate them before they can provide services. The questions answered are all input by the user. After the questions are determined, they are identified according to the entered questions.

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