Customer service automatic distribution method and device and computer readable storage medium

A technology of automatic distribution and customer service, applied in the field of e-commerce customer service, to achieve the effect of improving resource efficiency and utilization, enhancing customer stickiness and conversion effect, and improving economic benefits

Inactive Publication Date: 2019-06-11
KANGMEI PHARMA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] However, in the current many e-commerce platforms, customer service resources are limited resources of the platform, while Internet user request sources have unlimited potential. How to better improve t

Method used

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  • Customer service automatic distribution method and device and computer readable storage medium
  • Customer service automatic distribution method and device and computer readable storage medium
  • Customer service automatic distribution method and device and computer readable storage medium

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Embodiment Construction

[0043] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0044] Such as figure 1 as shown, figure 1 It is a schematic diagram of the device structure of the hardware operating environment involved in the solution of the embodiment of the present invention.

[0045] The terminal in this embodiment of the present invention may be a PC, or a terminal device with a data processing function such as a smart phone, a tablet computer, or a portable computer.

[0046] Such as figure 1 As shown, the terminal may include: a processor 1001 , such as a CPU, a network interface 1004 , a user interface 1003 , a memory 1005 , and a communication bus 1002 . Wherein, the communication bus 1002 is used to realize connection and communication between these components. The user interface 1003 may include a display screen (Display), an input unit such as a keyboard (Keyboard), and the option...

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PUM

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Abstract

The invention discloses a customer service automatic distribution method. The method comprises the following steps: receiving a service request of a user; obtaining original information of the user according to the service request of the user; processing the original information to obtain integrated information of a user; and performing automatic distribution calculation according to the integrated information, and distributing the service request to a customer service most matched with the integrated information. The invention further discloses a customer service automatic distribution deviceand a computer readable storage medium. The e-commerce customer service system can collect and process the information related to the user in the e-commerce customer service, and matches the most appropriate customer service personnel according to the processing result to provide service for the corresponding user.

Description

technical field [0001] The present invention relates to the field of e-commerce customer service, in particular to a customer service automatic allocation method, device and computer-readable storage medium. Background technique [0002] At present, major Internet companies are equipped with their own customer service systems to provide consulting, pre-sales, and after-sales services that match their own products. The main purpose of the customer service system is to improve the service to users. In the process of users using the product, various problems will inevitably arise. Providing a good customer service system can effectively help users solve corresponding problems, improve user experience, and ultimately gain more users. [0003] However, in the current many e-commerce platforms, customer service resources are limited resources of the platform, while Internet user request sources have unlimited potential. How to better improve the relationship between limited resou...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 马兴田许冬瑾颜正耀吴金泉
Owner KANGMEI PHARMA
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