Device for verifying logical matching accuracy of automatic answering telephone robot answering speech

Abstract

The invention discloses a device for verifying logical matching accuracy of an automatic answering telephone robot answering speech. The device comprises a visual control module, a command transceiver, a voice recognition unit, a task manager, a state machine manager, a speech logic manager, a speech logic matcher, a speech preciseness analyzer, a speech logic optimizer and a speech logic database. Through the device provided by the invention, the test verification of the logic matching accuracy of the answering speech of the automatic answering telephone robot is realized, compared with manual verification, the verification speed and accuracy are improved, the consistency of the test verification is ensured, the verification process can be visually presented, and the cost of manual replayis also saved.

Description

technical field [0001] The invention relates to the field of speech production and generation systems for automatic telephone answering robots realized by computer fusion and communication combined with artificial intelligence, especially the field of debugging and verification systems for speech logic accuracy. Background technique [0002] In scenarios such as telephone customer service centers and telemarketing centers, in order to reduce labor costs, customer service centers widely use automatic answering telephone robots to replace manual calls for automatic answering and dialogue. The telephone robot uses pre-set speech logic and recordings to communicate with the opposite end of the telephone . To complete the automatic answering of the phone, you must first configure a set of speech logic for the automatic answering phone robot. How to verify whether a set of prepared speech logic follows the expected process to carry out the conversation is an automatic answering ph...

AI Technical Summary

Problems solved by technology

[0003] The main defects of the existing people making calls to verify the logic of the phone robot's speech are: the verification speed is slow and error-prone; the test process cannot guarantee the complete consistency of the test and needs to be reviewed

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