Interactive office system based on Internet

Abstract

The invention belongs to the technical field of office systems, and particularly relates to an interactive office system based on the Internet, which comprises a monitoring module, an operation interface replacement module and a data statistics module; the monitoring module is used for monitoring the effectiveness of the customer service staff in processing the customer information; a classification unit is used for classifying the chat information between the client and the customer service staff; the sound unit is used for converting the consciousness with aggressiveness sent by the client into weak consciousness; the character unit and the picture unit are used for extracting characters with abuse or attack sent by a client and converting the characters into warm or comfortable characters and pictures; the data statistics module is used for carrying out statistics on product problems reflected by clients or problems which cannot be solved by customer service staff. Through the operation interface replacement module, the utterance with aggressiveness or abuse property sent by a client is converted into the utterance with comfortability or warmness, and the working enthusiasm of customer service personnel is improved.

Description

technical field [0001] The invention belongs to the technical field of office systems, in particular to an Internet-based interactive office system. Background technique [0002] The office system is an enterprise management software system engineering, based on enterprise management needs, supported by IT technology, and provides enterprises with comprehensive management methods of data information. Most of the traditional office systems are web-based applications, which are relatively cold pages that lack humanized communication, and the design is also separated from the team's thinking, so that the most primitive and effective communication between people is destroyed by the traditional web office system. [0003] For example, in the common office system about chatting between customer service personnel and customers, sometimes some uncivilized words or voices from customers attack customer service personnel, which often affects the enthusiasm and working status of custom...

AI Technical Summary

Problems solved by technology

[0004] In order to make up for the deficiencies in the prior art, the present invention proposes an interactive office system based on the Internet. The present invention is mainly used to solve the problems reflected by the customer and cannot be solved in time when the customer chats with the customer service personnel; at the same time, the customer sometimes Uncivilized language appears, which in turn affects the enthusiasm and working status of customer service staff

Images