A method and system for local fault identification of terminal equipment

Abstract

The invention discloses a method and system for identifying local faults of terminal equipment, comprising step 1: obtaining the status characteristic codes of each module in the terminal equipment in real time to monitor whether the status of the modules changes, and if there is a change, execute step 2; The module whose state has changed is subjected to stability detection; wherein, it is judged whether the state of the module after the change has continued for at least one stability detection cycle, and if so, the detection is passed and step 3 is performed; Step 3: According to the preset fault filter table and fault classification table And the single-module identification strategy judges the filtering state of each module that passes through the detection in step 2; Step 4: According to the preset multi-module superposition fault strategy and the state detected in step 3 is the normal state, the module of the fault state to identify the superposition of the terminal equipment state, and collects the fault site information according to the superimposed state of the terminal equipment to generate fault report information or eliminate the currently stored fault report information. The present invention provides fault identification reliability.

Description

technical field [0001] The invention belongs to the technical field of fault information processing, and in particular relates to a local fault identification method and system for terminal equipment. Background technique [0002] With the development of informatization and the increasing demand for service efficiency in various industries, smart terminal equipment products have begun to enter many consumer and social service fields on a large scale, involving finance, telecommunications, medical care, transportation and other industries and fields. When a smart terminal device fails, customers usually report to the device manufacturer for repair by dialing the customer service hotline. Most of the customer's description of the problem is highly subjective and lacks the context information of the fault information, which leads to inaccurate fault location and causes equipment High operation and maintenance costs, low maintenance efficiency, and low customer satisfaction. Fo...

AI Technical Summary

Problems solved by technology

When a smart terminal device fails, customers usually report to the device manufacturer for repair by dialing the customer service hotline. Most of the customer's description of the problem is highly subjective and lacks the context information of the fault information, which leads to inaccurate fault location and causes equipment Problems such as high operation and maintenance costs, low maintenance efficiency, and low customer satisfaction

For traditional IT operation and maintenance systems or monitoring, at present, more early warnings are based on real-time equipment status. The automatic fault identification mechanism strategy is simple. Module transient faults, communication short-term faults, or module self-recoverable faults are not filtered. Generating a work order report is likely to cause false positives, resulting in a high cancellation rate of dispatch orders; at the same time, engineer maintenance also lacks necessary fault diagnosis data and on-site auxiliary tools, and the degree of automation of diagnosis methods is low, resulting in a low rate of remote problem solving. low efficiency

[0003] Therefore, in view of the problem of inaccurate fault location in the prior art, it is necessary to provide a local fault identification method and system for terminal equipment, which can realize accurate fault location, feed back more reliable fault data and diagnostic information, and improve the accuracy of fault reporting. Reduce false alarms, missed alarms, and repeated failures; effectively solve terminal equipment operation and maintenance problems

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