Client service providing method and device, equipment and storage medium

A customer service and customer service technology, applied in transmission systems, instruments, electrical components, etc., can solve problems such as customer loss, lower customer satisfaction, long time, etc., to achieve the effect of improving satisfaction and quickly responding to customer requests

Inactive Publication Date: 2019-09-17
ZHUHAI SUIBIAN TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this method takes too long to solve the problem, reducing customer satisfaction, and there is a situation where the customer’s prob

Method used

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  • Client service providing method and device, equipment and storage medium
  • Client service providing method and device, equipment and storage medium
  • Client service providing method and device, equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0051] figure 1 It is a flow chart of a method for providing customer service in Embodiment 1 of the present invention. This embodiment can be applied to the situation of providing services to customers online in real time by establishing a common session between the customer and the initial customer service party and related parties. , the method can be executed by a customer service provider, the device can be implemented by software and / or hardware, and can generally be integrated in various computer devices (typically, servers) that provide real-time online customer service. combine figure 1 , including the following steps:

[0052] Step 110: Determine the initial customer service party according to the customer's online customer service request.

[0053] In this embodiment, the customer side refers to the party that purchases goods from the seller, and the customer service party specifically refers to the party that provides customer service to the customer side. The cu...

Embodiment 2

[0069] figure 2 It is a flow chart of a method for providing customer service in Embodiment 2 of the present invention. This embodiment can, on the basis of the optional implementation modes of the above-mentioned embodiments, "during the communication process between the client and the initial customer service party , add at least one associated customer service party to the session" for further optimization. to combine figure 2 , the method specifically includes the following steps:

[0070] Step 210: Determine the initial customer service party according to the customer's online customer service request.

[0071] Step 220, adding the client side and the initial customer service party into the same session, so as to establish a communication connection between the client side and the initial customer service party.

[0072] Optionally, after adding the client side and the initial customer service side into the same session, the method further includes: providing a dialo...

Embodiment 3

[0088] image 3 It is an implementation flowchart of an application scenario applicable to the embodiment of the present invention, and this embodiment can be combined with various optional solutions in the foregoing embodiments. Specifically, refer to image 3 , the method may include the following steps:

[0089] Step 310, the client side sends a dialogue request.

[0090] In this embodiment, the customer side can choose the customer service side for consultation according to its own needs, and the customer service side can be the seller or the platform side. If the customer side wants to initiate a dialogue with the seller, it will send a dialogue request to the server for dialogue with the seller by selecting the control that matches the seller in the display interface of the customer side; if the customer side wants to initiate a dialogue with the platform side, then through Select a control that matches the platform side in the display interface of the client side, an...

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PUM

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Abstract

The embodiment of the invention discloses a client service providing method and device, equipment and a storage medium. The method comprises the following steps: determining an initial customer service party according to an online customer service request of a customer party; adding the client and the initial customer service party into the same session to establish a communication connection between the client and the initial customer service party; and adding at least one associated party into the session in the communication process of the client and the initial customer service party. According to the technical scheme provided by the embodiment of the invention, real-time online service is provided for the client, the problem proposed by the client is solved in time, and the satisfaction degree of the client is improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of communications, and in particular, to a method, device, device, and storage medium for providing customer service. Background technique [0002] With the development of communication technology and e-commerce, people's service awareness is getting higher and higher, and many businesses will provide customers with after-sales consulting services to solve the problems raised by customers. [0003] In the prior art, if the customer is dissatisfied with the purchased product, he first consults the merchant customer service about after-sales issues related to the purchased product. If the merchant customer service cannot give a satisfactory answer to the customer, the customer interrupts the consultation session with the merchant customer service and asks the merchant customer service again. The platform customer service feedbacks the after-sales problems, and solves the raised proble...

Claims

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Application Information

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IPC IPC(8): H04L12/58H04L29/06G06Q30/00
CPCG06Q30/016H04L51/046H04L65/1069H04L65/403
Inventor 史建睿初晓明李志豪骆俊武毕胜王成庆王延樑
Owner ZHUHAI SUIBIAN TECH CO LTD
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