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Voice processing method and device, storage medium and electronic equipment

A voice processing and processor technology, applied in the field of signal processing, can solve the problems of inability to effectively distinguish customer voices from other people's voices, high error processing rate, and achieve the effect of enhancing usability and reducing the error processing rate

Active Publication Date: 2019-10-22
出门问问创新科技有限公司 +1
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, the embodiment of the present invention proposes a voice processing method and device to solve the problem that the system cannot effectively distinguish the customer's voice from other people's voice, and the error processing rate is high

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  • Voice processing method and device, storage medium and electronic equipment
  • Voice processing method and device, storage medium and electronic equipment
  • Voice processing method and device, storage medium and electronic equipment

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Embodiment Construction

[0040] The present invention is described below based on examples, but the present invention is not limited to these examples. In the following detailed description of the invention, some specific details are set forth in detail. The present invention can be fully understood by those skilled in the art without the description of these detailed parts. In order not to obscure the essence of the present invention, well-known methods, procedures, procedures, components and circuits have not been described in detail.

[0041] Additionally, those of ordinary skill in the art will appreciate that the drawings provided herein are for illustrative purposes and are not necessarily drawn to scale.

[0042] Unless the context clearly requires, throughout the specification and claims, "comprises", "comprises" and similar words should be interpreted in an inclusive sense rather than an exclusive or exhaustive meaning; that is, "including but not limited to" meaning.

[0043] In the descr...

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Abstract

Embodiments of the invention provide a voice processing method and device, a storage medium and electronic equipment. The voice processing method comprises the steps of detecting a greeting language according to a received first audio signal and responding to the detected greeting language, extracting the voice characteristic of the first audio signal as a reference voice characteristic; extracting the voice characteristic of a second audio signal by responding to the received second audio signal, determining the similarity between the voice characteristics of the second audio signal and the reference voice characteristic; and filtering the second audio signal in response to the similarity being less than a first threshold value, so that the voice of a customer and voice of other people iseffectively distinguished, the problem that when the voice of other people is heard, system also performs voice processing is solved, the error rate of the system is reduced, and the usability of thesystem is enhanced.

Description

technical field [0001] The invention relates to the field of signal processing, in particular to a voice processing method, device, storage medium and electronic equipment. Background technique [0002] Although the current automatic telephone customer service system has widely used speech recognition technology and noise suppression technology to recognize the customer's voice, if the user's environment is relatively noisy and there are multiple people talking, the system cannot effectively distinguish between the customer's voice and the voice of the customer. Other people's voices, when listening to other people's voices, the system will also perform speech processing to misprocess, which leads to a high rate of system misprocessing. Contents of the invention [0003] In view of this, the embodiment of the present invention proposes a voice processing method and device to solve the problem that the system cannot effectively distinguish the customer's voice from other pe...

Claims

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Application Information

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IPC IPC(8): G10L25/03G10L25/30G10L17/22G10L25/78H04M3/51
CPCG10L17/22G10L25/03G10L25/30G10L2025/783H04M3/5166
Inventor 杨超
Owner 出门问问创新科技有限公司
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