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Service method and system of intelligent i-Service customer service robot, terminal

A service method and robot technology, applied in the field of system and terminal, intelligent i-Service customer service robot service method, can solve the problems of manual customer service ability and cost center user satisfaction, achieve fine analogy of words, improve intelligence degree of effect

Pending Publication Date: 2019-12-03
广东云徙智能科技有限公司
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AI Technical Summary

Problems solved by technology

However, when the number of users is too large, limited human customer service capabilities and cost centers will become the shackles of user satisfaction

Method used

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  • Service method and system of intelligent i-Service customer service robot, terminal
  • Service method and system of intelligent i-Service customer service robot, terminal

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Embodiment Construction

[0038] The present invention is described in further detail now in conjunction with accompanying drawing. These drawings are all simplified schematic diagrams, which only schematically illustrate the basic flow chart of the present invention, and therefore only show the processes related to the present invention.

[0039] Such as figure 1 As shown, the present invention is a service method of an intelligent i-Service customer service robot, and the described method is specifically:

[0040] S1. Obtain the corpus file;

[0041] S2. Constructing a corpus according to the corpus file;

[0042] S3. Preprocessing the corpus files in the corpus;

[0043] S4. Processing the preprocessed corpus file to generate a text body;

[0044] S5. Perform feature selection on the text body to generate a feature lexicon;

[0045] S6. Perform model training on the feature lexicon.

[0046] Step S1: Acquire corpus files.

[0047] Step S2: Construct a corpus according to the corpus file. The...

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Abstract

The invention relates to the technical field of text processing, in particular to a service method and system of an intelligent i-Service customer service robot and a terminal. The service method comprises the steps of acquiring a corpus file; constructing a corpus according to the corpus file; preprocessing the corpus files in the corpus; processing the preprocessed corpus file to generate a textmain body; performing feature selection on the text main body to generate a feature word bank; and carrying out model training on the feature word bank. The intelligent degree of the robot can be greatly improved.

Description

technical field [0001] The invention relates to the technical field of text processing, in particular to a service method, system and terminal of an intelligent i-Service customer service robot. Background technique [0002] The purpose of customer service is to facilitate effective communication between companies and users / members, provide 7*24 services to solve user problems and assist users / members to have a good service experience. However, when the number of users is too large, limited human customer service capabilities and cost centers will become the shackles of user satisfaction. Therefore, based on this scenario, task-oriented intelligent customer service for specific business areas rather than generalized domains is applied to the understanding and prediction of user intentions. Intent classification, combined with dialogue management and decision analysis, solves those high-frequency, repetitive, simple, and popular problems. For sudden and difficult problems, ...

Claims

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Application Information

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IPC IPC(8): G06F17/27G06K9/62G06Q30/00
CPCG06Q30/01G06F18/22
Inventor 李元佳叶惠君郭逸重
Owner 广东云徙智能科技有限公司
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