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Appointment service system for financial information consultation

A service system and financial technology, applied in the field of reservation service and financial information consultation reservation service system, which can solve the problems of self-classification, key problem extraction, and undisclosed reservation service system that cannot be consulted by customers.

Active Publication Date: 2019-12-06
海纳英才信息技术(深圳)有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, it does not disclose an appointment service system for some financial companies, so that users can use the system to consult with the company and play a certain auxiliary role in their business development; and the current consulting service system does not It can independently classify the questions consulted by customers and extract key questions; then assign answerers according to the key questions, and automatically reserve time slots for different questions of multiple consultants, and sort the consultations; in order to realize this idea, A solution is now provided

Method used

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  • Appointment service system for financial information consultation

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0061] Such as figure 1 As shown, a reservation service system for financial information consultation, including a user terminal, a data interaction terminal, a question matching module, a sub-controller, a rule library, a personal unit, a distribution unit, a personal sorting unit, a data accumulation unit, and a connection unit;

[0062] Wherein, the client includes a user upload unit, a personal event library, a processor and a direct connection unit;

[0063] The user upload unit is used to consult the customer to upload the consultation question and the expected value time, wherein the consultation question is a question that the customer specifically wants to know, and the expected value time includes a reply period and a reply limit; wherein the reply period is the time when the user expects to receive a reply The time period, for example, is every Saturday and Sunday from 10 am to 12 am, which is set by the user independently, and the reply limit is specifically the la...

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PUM

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Abstract

The invention discloses an appointment service system for financial information consultation. The appointment service system comprises a user side, a data interaction side, a problem matching module,a sub-controller, a rule base, a personal unit, an allocation unit, a personal arrangement unit, a data accumulation unit and a transfer unit. According to the system, answerers, basic information corresponding to the answerers and consultation information groups Zij are transmitted to the sub-controllers according to the distribution units. The sub-controllers are combined with problem distribution processing rules in a rule base. Question distribution processing is carried out on the answerers and the corresponding basic information and consultation information groups Zij, ranking values ofdifferent consultation questions are obtained through calculation according to corresponding rules, communication time period groups corresponding to the consultation questions are obtained accordingto the corresponding rules, and communication is carried out in the corresponding communication time periods. The system is simple, effective, easy and practical.

Description

technical field [0001] The invention belongs to the field of consultation and reservation, and relates to a reservation service technology, in particular to a reservation service system for financial information consultation. Background technique [0002] Patent No. CN106296953A discloses a door-type reservation queuing service system, including an external platform, an auxiliary layer of the reservation queuing service system and operation and maintenance management, characterized in that: the external platform is connected to the auxiliary layer of the reservation queuing service system; The auxiliary layer of the service system is connected with the operation and maintenance management; the auxiliary layer of the reservation queuing service system includes an access layer, a business layer, a basic service layer and a cloud data layer, and the access layer is connected with the operation and maintenance management, and the business layer and the basic service layer are con...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F16/332G07C11/00
CPCG07C11/00G07C2011/04G06F16/3329G06F16/35
Inventor 季海燕吴向梅赵艳李和胜
Owner 海纳英才信息技术(深圳)有限公司
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