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Exception management method and system for Internet product

A technology of Internet products and management methods, applied in the field of Internet product monitoring, can solve the problems that R&D personnel cannot predict in advance, video playback failure, freeze, etc., and achieve the effect of avoiding large-scale product experience accidents

Pending Publication Date: 2020-02-07
SUNING CLOUD COMPUTING CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0002] When users use Internet products, they will inevitably encounter some abnormalities or bugs, such as App freezing, crashing, or failure to add to the shopping cart, video playback failure, payment failure, etc. These abnormalities will lead to extremely poor product experience for users , if large-scale users encounter similar abnormalities, then the user experience of this product needs to be improved urgently
In the development and testing phase of the product, the R&D personnel will pass multiple rounds of testing to ensure that there are no abnormalities or bugs in the product, but the user scenarios are extremely diverse, and the R&D personnel cannot predict all the situations in advance

Method used

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  • Exception management method and system for Internet product
  • Exception management method and system for Internet product
  • Exception management method and system for Internet product

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Embodiment Construction

[0053] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present application as recited in the appended claims.

[0054] Embodiments of the present invention provide a method for abnormal management of Internet products, and the process of the method can be implemented by computer programs such as figure 1 in the system shown. The system includes: abnormal collection system, analysis server, and user terminal.

[0055] The exception collection system consists of a device-side exception data collec...

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Abstract

The invention relates to an exception management method and a system for an Internet product. The method comprises the following steps: collecting exception data uploaded by a client of the Internet product; processing the collected abnormal data in real time, and outputting structured data according to a preset rule; generating an exception analysis report of the Internet product according to thestructured data; and when a query request is received, calling and returning a corresponding exception analysis report according to a query condition of the query request. According to the method ofthe invention, the abnormal data of the client are monitored, so that the abnormal data of the client of the Internet product can be obtained in real time; by analyzing details of abnormal data in real time, problems existing in the using process of Internet products are sensed in time, and a basis is provided for upgrading and maintaining work of a research and development team; a research and development team can conveniently handle abnormal conditions of products in time, and large-area product experience accidents are avoided.

Description

technical field [0001] The present application relates to the technical field of Internet product monitoring, in particular to a method and system for abnormal management of Internet products. Background technique [0002] When users use Internet products, they will inevitably encounter some abnormalities or bugs, such as App freezing, crashing, or failure to add to the shopping cart, video playback failure, payment failure, etc. These abnormalities will lead to extremely poor product experience for users , if large-scale users encounter similar abnormalities, then the user experience of this product needs to be improved urgently. In the development and testing phase of the product, the R&D personnel will pass multiple rounds of testing to ensure that there are no abnormalities or bugs in the product. However, the user scenarios are extremely diverse, and the R&D personnel cannot predict all situations in advance. After the product is released, it is impossible to perceive ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/25G06F16/26G06Q30/02
CPCG06F16/258G06F16/26G06Q30/0201
Inventor 贲红梅胡欣欣乔良赵健汤泳
Owner SUNING CLOUD COMPUTING CO LTD
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