Interaction method, device, terminal equipment and storage medium
A technology of terminal equipment and interaction method, which is applied in the field of human-computer interaction, can solve the problems of reducing convenience, and it is difficult for special groups of users to interact with customer service robots, and achieve the effect of improving accuracy
Active Publication Date: 2021-06-08
SHENZHEN ZHUIYI TECH CO LTD
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Problems solved by technology
It is understood that there are more than 20 million people with hearing and language disabilities in my country. However, the current customer service robots mainly target normal people, and there are few customer service robots that provide services for special groups, making it difficult for special groups of users to interact with customer service robots. , reducing the convenience for special groups of users to interact with customer service robots
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[0033] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.
[0034] With the development of the Internet and social media, in addition to traditional industries with strong demand for customer service (such as operator customer service, bank customer service, online robots for government department policy answers, etc.), some new industries such as: mobile phones, automobiles, express delivery The industry and others have also begun to try to introduce virtual customer service assistants (that is, virtual intelligent customer service). When t...
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Embodiments of the present application provide an interaction method, device, terminal device, and storage medium. The method includes: when the current mode of the terminal device is the sign language recognition mode, acquiring sign language information and a face image sequence in the video to be processed; identifying the sign language information to obtain text information, performing emotion analysis on the face image sequence to obtain emotional features ; Based on the text information and emotional features, determine the semantic information of the video to be processed, and obtain the reply sign language information corresponding to the semantic information; generate the action parameters of the virtual intelligent customer service based on the reply sign language information; Driven to generate an answer image sequence; based on the answer image sequence, generate and output an answer video for the video to be processed. The present application recognizes the sign language information and the user's face, and determines the semantic information according to the recognized text information and emotional features, thereby improving the accuracy of user intention recognition.
Description
technical field [0001] The present application relates to the technical field of human-computer interaction, and more specifically, to an interaction method, device, terminal equipment, and storage medium. Background technique [0002] Customer service is an important way for enterprises to obtain user feedback and solve user product questions. The traditional customer service business is mainly handled by human customer service personnel, so that the enterprise's investment in customer service will increase linearly at a high speed with the increase in customer service business volume, and become an expenditure that cannot be ignored. In response to this problem, the current more advanced solution is to introduce customer service robots, so as to reduce the amount of manual customer service and the cost required by enterprises. It is understood that there are more than 20 million people with hearing and language disabilities in my country. However, the current customer ser...
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IPC IPC(8): G06F16/33
CPCG06N3/08G06V40/174G06V40/28G06N3/045G06F18/2411
Inventor 金益欣
Owner SHENZHEN ZHUIYI TECH CO LTD